Service Coordinator

Description

• Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Use and promote excellent customer service soft skills
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule

Requirements

• Exceptional interpersonal and persuasion skills
• Knowledge of New Hampshire geography is a definite plus but not required
• College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
• Professional, customer-focused approach to completing assignments and representing Encore

Benefits

• Tools for Success: Access to leading-edge web-based productivity tools.
• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
• Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

Training + Development

Interview process

Visa Sponsorship

Security clearance