Strategic Accounts Technical Representative

Description

• Work closely with local FiberTite Technical Representatives to ensure project needs are met.
• Maintain consistent communication with FiberTite Technical Services team to ensure project coordination and knowledge sharing.
• Provide ongoing communication regarding project status and assist the Strategic Account Project Manager and team with issue resolution.
• Conduct final inspections of FiberTite Roof System installations to confirm compliance with technical and warranty requirements per FiberTite guidelines.
• Support Strategic Account Business Development Managers and sales teams with technical assistance with their sales efforts.
• Follow all environmental, safety, and company guidelines to ensure compliance.
• Investigate warranty claim issues, including performing necessary repairs as directed by FiberTite Warranty Services.
• Collaborate with Owner Representatives, General Contractors, Architects, Consultants to address and resolve project related issues.
• Adhere to company expense and vehicle policies.
• Coordinating technical support for Strategic Projects or portfolio of projects based on region or Strategic Account needs.
• Conduct in-progress roof site visits to monitor installation quality, ensure adherence to roofing practices and specifications, and address any issues or concerns during installation.
• Offer technical assistance to FiberTite Strategic accounts and technical team as needed.
• Train Seaman Corporation’s Authorized Applicators, and FTR associates, on the correct use and installation of FiberTite products and roofing systems.

Requirements

• High school diploma or general education degree (GED).
• Ability to read and understand basic construction blueprints, drawings, and specifications, and perform basic estimating.
• Ability to listen & comprehend, and express oneself both verbally in writing, including report writing.
• Registered Roof Observer (RRO) is desired but not required.
• Basic PC skills, i.e., Word Perfect, Excel Spreadsheet, email, Internet.
• Fundamental knowledge of roofing materials and roofing systems.
• Fundamental knowledge of roof leak detection methods, and determination of corrective repairs, associated with single-ply roofing systems.
• Working knowledge of building codes, i.e., FM, UL, Miami-Dade.
• 5-10 years of experience in a technical or product management related position in the single-ply roofing market, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is desired but not a requirement.

Benefits

• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance