Customer Service Assistant - Nights

Description

• Ensure our facilities are being looked after respectfully by students & guests.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.

Requirements

• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Resilience, with an ability to effectively navigate unexpected situations.
• Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Adaptability, creativity & positivity.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• An experienced customer service professional, well-versed in delivering premium experiences to customers.

Benefits

• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Training + Development

Interview process

Visa Sponsorship

Security clearance