Leading provider of high‑quality building maintenance and retrofit services for social housing and public sector buildings.
Front‑line admin handling tenant enquiries, repairs, and tenancy support for social housing
21 days ago ago
Junior (1-3 years)
Part Time
Crawley, England, United Kingdom
Hybrid
Company Size
950 Employees
Service Specialisms
Building maintenance
Retrofit services
Responsive maintenance
Planned maintenance
Void property refurbishment
Compliance and testing
Energy efficiency
Customer service and engagement
Sector Specialisms
Social Housing
Local Authorities
Education
Healthcare
Retail
Commercial
Public Sector Buildings
Building Maintenance
Role
Description
tenant support
record keeping
application processing
repair logging
customer contact
issue escalation
Support tenants with information on housing policies, rent payments, service charges, and tenancy obligations.
Respond promptly and professionally to queries related to housing services, repairs, rent accounts, tenancy issues, and general enquiries.
Escalate complex or unresolved issues to the appropriate teams or officers as necessary.
Contribute to service improvement by identifying recurring issues and suggesting solutions.
Work collaboratively with other departments, contractors, and partner organizations to deliver excellent customer service.
Maintain accurate and up-to-date records of customer interactions on relevant housing management systems.
Process applications for housing, mutual exchanges, and other tenancy-related matters.
Log repairs and service requests, liaising with contractors and internal teams to ensure timely resolution.
Act as the first point of contact for all customer enquiries via telephone, email, web chat, or in person.
Assist with customer feedback and complaints procedures in line with organizational policies.
Requirements
communication
organizational
microsoft office
customer service
stress management
repairs
Excellent communication skills (verbal and written).
Strong organizational skills and attention to detail.
Good IT skills, including Microsoft Office and housing management systems.
Proven experience in a customer service or administrative role.
Ability to remain calm and professional under pressure.
Responsive repairs, voids, and disrepair (including damp & mould)
Benefits
Planned maintenance aligned to the Decent Homes Standard
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
£170M Turnover
Annual Revenue
Achieved through strategic growth and acquisitions, reflecting strong market presence and operational efficiency.
Four Acquisitions
Recent Expansion
Completed within a year, enhancing services and reinforcing leadership in building maintenance.
Founded from trade‑apprenticeship roots, the company grew into a trusted national contractor focused on community‑centric service delivery.
Operates across England and South Wales, blending local knowledge with national reach through regional offices.
Delivers planned and reactive repairs, voids management, refurbishment and retrofit services under accredited standards like ISO 9001 and PAS 2030.
Typical projects include social housing upgrades, public building refurbishments, specialist decorating and retrofit schemes.
Stands out by partnering with schools and councils to offer hands‑on industry insight and promote careers in construction.
Culture + Values
Working as one team; we are all responsible for each other, supporting and working to exceed customer expectations as the norm.
Challenging anything which doesn’t seem right, and never “walking past”; encouraging and empowering staff to speak up, and living by the commitment to be honest and do the right thing whenever possible.
Providing a high‑quality value for money service which delights clients.
Respecting the homes of residents, colleagues, and clients; working hard to build an inclusive, diverse, and welcoming company that represents the communities in which it operates.
Environment + Sustainability
2050 Target
Net Carbon-Zero Housing
Aiming to achieve net carbon-zero housing stock by 2050 through comprehensive retrofit services.
75% Reduction
Emissions in Public Buildings
Supporting a 75% reduction in emissions from public buildings by 2037 as part of the Decarbonisation Framework.
Offer a fully integrated zero carbon retrofit service including asset condition surveys, planning, insulation, airtightness, renewable heating systems and performance certification.
Acquired SERS Energy Solutions to strengthen retrofit offerings and support large-scale energy efficiency upgrades across England, Wales and Scotland.
Inclusion & Diversity
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity – We embrace different backgrounds, experiences, and viewpoints.
Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.