Customer Service Administrator – 12 Month FTC

Description

• Support tenants with information on housing policies, rent payments, service charges, and tenancy obligations.
• Respond promptly and professionally to queries related to housing services, repairs, rent accounts, tenancy issues, and general enquiries.
• Escalate complex or unresolved issues to the appropriate teams or officers as necessary.
• Contribute to service improvement by identifying recurring issues and suggesting solutions.
• Work collaboratively with other departments, contractors, and partner organizations to deliver excellent customer service.
• Maintain accurate and up-to-date records of customer interactions on relevant housing management systems.
• Process applications for housing, mutual exchanges, and other tenancy-related matters.
• Log repairs and service requests, liaising with contractors and internal teams to ensure timely resolution.
• Act as the first point of contact for all customer enquiries via telephone, email, web chat, or in person.
• Assist with customer feedback and complaints procedures in line with organizational policies.

Requirements

• Excellent communication skills (verbal and written).
• Strong organizational skills and attention to detail.
• Good IT skills, including Microsoft Office and housing management systems.
• Proven experience in a customer service or administrative role.
• Ability to remain calm and professional under pressure.
• Responsive repairs, voids, and disrepair (including damp & mould)

Benefits

• Planned maintenance aligned to the Decent Homes Standard

Training + Development

Interview process

Visa Sponsorship

Security clearance