Executive Housekeeper | Norwalk Residence Inn

Description

• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Ensure all end of month reports are completed to standard.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Handle guest complaints ensuring guest satisfaction.
• Maintains Housekeeping Department’s annual budget.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

Requirements

• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Bilingual English/Spanish a plus.
• Minimum 1-3 years of housekeeping management experience in the hospitality industry.
• High school graduate or equivalent, some college preferred.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance