Global provider of flexible serviced offices, coworking and virtual workspaces across branded networks.
Oversee multiple centers, drive revenue, operations, and team performance.
7 days ago ago
Expert & Leadership (13+ years)
Full Time
New York, NY
Onsite
Company Size
10,000 Employees
Service Specialisms
Office space
Coworking
Meeting rooms
Virtual offices
Workspace recovery
Membership
Sector Specialisms
No specialisms available
Role
Description
billing compliance
visit forms
city planning
performance analysis
activity planner
compliance audits
Ensure compliance with billing and collection standards to minimize bad debt.
Drive accountability across centers to achieve service and performance standards.
Use the form to capture customer feedback, interests, and potential objections.
Work with sales and functional departments to implement initiatives and drive collective success.
Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
Ensure you and your team deliver exceptional tours that highlight the value and features of the centers.
After each interaction or tour, ensure a visit form is accurately and thoroughly completed.
Tailor tours to align with customer needs, showcasing how the center can meet their goals.
Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching.
Opening New Centres in Alignment with Targets
Oversee scheduling, performance management, and resource planning for the team.
Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
Collaborate with the Deputy City Manager for onboarding and continuous training.
Maximize revenue and retention through best-in-class customer engagement and sales processes.
Retaining Customers
Train and empower the team to confidently and directly ask prospective customers for their commitment during or after the tour.
Ensure that all visit forms are sent promptly to the city Area Sales Manager (ASM).
Supporting New Sales
Ensure the Center Monthly Activity Planner is completed and that the Community teams are executing in accordance with the agreed actions and timeline, with support from the Deputy City Manager.
Growing and developing talent within your city
Analyze city performance results to identify opportunities and resolve issues promptly.
Encourage follow-up strategies that maintain engagement and demonstrate the value of the offer.
Address customer escalations and ensure adherence to company policies and procedures.
Driving material growth of the customer base and the network user base in your city
Deliver operational excellence across your city
Requirements
ms office
high school
leadership
analytical
customer service
operations
Legally eligible to work in the Country and at least 18 years old.
Excellent communication skills and the ability to manage multiple priorities effectively.
Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture
Completion of Visit Forms:
Experience and confidence using MS Office and other basic IT equipment.
High School Diploma or equivalent
A strong understanding of business operations, preferably within IWG.
Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions.
Organized, flexible, adaptable, and able to work in fast-paces growth environments.
Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively.
Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence.
Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team
Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator.