Floating Onsite Occupancy Administrator (Crescent Park - 1351)

Description

• Oversees income verification for California portfolio and ensures compliance with HUD, LIHTC, CDBG, or other regulations regarding income certifications and other documentation/correspondence.
• In collaboration with the Director, Talent Development and Compliance Department staff develops and delivers training to REM staff on policies, procedures, systems, and new initiatives pertaining to applications and recertification processing.
• Utilizes Enterprise Income Verification (EIV) for HUD site recertifications and reviews monthly and quarterly reports to assist with resolving discrepancies.
• Monitors applicant eligibility appointments to ensure initial and follow-up interviews have been completed as necessary and approve all move-in files prior to third party or Compliance approval.
• Processes reasonable accommodation and modification requests accordingly and in partnership with the Resident Manager, Supervisor and 504 Coordinator.
• Oversees and/or assists lease-ups of new properties and ensures smooth transition into EAH portfolio.
• Responsible for ensuring that all assigned projects operate in compliance with all local, state, and federal law.
• Collaborates with onsite staff to ensure resident appointments are scheduled accordingly. Ensures reminder notices are issued to residents who fail to make prompt appointment responses for the recertification process. Monitors the initial and follow-up interviews, as necessary.
• May perform some or all of the essential responsibilities of onsite REM staff, to include greeting prospective residents, showing model units, logging all rental traffic to include guest cards and phone calls, and completing all follow-up of all rental inquiries per EAH Policies and Procedures.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Assists with training new on-site staff or retraining existing staff on the annual and interim re-certification processes to ensure completion of certifications 45 days in advance of the anniversary or 10 days after a vacancy.
• Reviews and monitors recertification schedule in Yardi daily and ensures recertifications are completed 45 days ahead of schedule and submitted to Right Source, as applicable.
• Works with Resident Managers and other onsite staff in preparation for internal and agency file inspections.
• Responsible for approving all new move-ins and recertifications, ensuring that on-site staff is using correct and most current leases, house rules, etc. Saves documentation to EAH shared computer files as appropriate.
• Maintains and monitors a viable Wait List of qualified perspective residents, minimizing vacancy loss; sends proper notices to add and/or remove applicants, as necessary. Ensures NAU (Next Available Unit) procedures are adhered to by onsite staff.
• Ensures reminder notices are issued to residents who fail to make prompt appointment responses for the recertification process.
• Responsible for file compliance of each property in portfolio, collaborating with on-site staff as necessary to ensure full compliance with all applicable regulatory agreement requirements.
• Develops, analyzes, and compiles various Compliance and Property Management reports on a timely basis.
• Assists Regional Property Supervisor as a liaison between site staff and central office.
• Oversees the correction of internal and agency non-compliance file findings. Ensures 100% completion of corrections and other items to address non-compliance findings.
• Ensures issuance of recertification letters to residents 120 days prior to the anniversary date of move-in; sets up appointments with residents to sign necessary forms.
• Participates in regular meetings as needed to provide updates and relay pertinent information to the Regional Property Supervisor and/or Director, REM on the status of recertifications and the status of applicant eligibility files.
• Monitors the outcome, ensures completion and documents results of phone and on-site interviews for potential applicants/residents; shows unit(s) if available.
• Monitors online applications and processing of applicant certification and resident re-certification processes online through completion.

Requirements

• 1 years’ experience supervising staff.
• COS (Certified Occupancy Specialist) or CPO (Certified Profession of Occupancy) and/or TCS (Tax Credit Specialist; SCS – Site Compliance Specialist or SHCM – Specialist in Housing Credit Management and/or any related designation certification.
• Education – High school diploma
• Regular and predictable attendance.
• 3-5 years’ experience in property management and/or a housing regulatory agency.
• Must have ready access to reliable vehicle and maintain own auto insurance with EAH minimum requirements.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance