Business Center Practice Leader - Southern California Environmental Services

Description

• Accountable to achieve organic growth targets of the BC.
• Exceed client expectations through strong account management across the BC and personally leading accounts for major clients in the BC.
• Provide support through ongoing collaboration with Business Operating Unit (BOU) Operations, Regional Business Leaders (RBL), Regional Growth Leaders (RGLs), Regional Leaders (RL) and Business Center Operating Leaders (BCOL) regarding resolution of operational issues identified within the BC.
• Ensure a minimum of 4 client feedback surveys are conducted per year and issues are addressed through implementation and follow through on action plans.
• Utilize and ensure the opportunity Pipeline is maintained and monitor to optimize business development plans and employee utilization rates.
• Increase visibility of Stantec by sharing our knowledge and innovation stories through key client engagements to enhance our reputation and drive revenue.
• Responsible for net revenue forecasts by period, quarter, and year end.
• Maintain and enhance local marketplace reputation through established relationships and support of regional leadership.
• Support the overall talent management lifecycle including career development, employee engagement, succession planning, coaching, and mentoring, diversity and inclusion, and leadership development for the BC.
• Partner with other BCPLs and leaders to drive collaboration on pursuits across geographies and business lines.
• Sets the tone among all leaders in the BC.
• Be involved at a handson level in key pursuits as needed and on projects should issues impacting client satisfaction or project management escalate.
• Leads or assigns responsibility for management, needs assessment and provision of digital practice, tools, and applications in support of BC to deliver work.
• Lead and participate in pursuits and campaigns for major BC opportunities across multiple sectors, with a focus on infrastructure, water, manufacturing and energy sectors.
• Lead delivery of significant BC project pursuits.
• Support BC Leadership with the health and safety performance of the BC, including monitoring of leading and lagging indicators, meeting leading indicator goals, and following up on BC Improvement Plans.
• Actively participate including contribution to written content in major projects in key roles such as Independent Technical Reviewers, as required. Oversee risk management related to projects and pursuits including review of contracts, fees, and proposals on large pursuits and in coordination with Stantec’s risk review process.
• Partner with BCOL by conducting quarterly office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans.
• Develop and manage the M&BD plan for the BC, including cross selling.
• Establish employee connectedness to leadership by interfacing frequently with employees.
• Leads or assigns responsibility for oversight of project delivery, Quality Assurance/Quality Control, discipline excellence and technical quality, documents quality and best practices in the execution of work.
• Supports achieving utilization rate and backlog targets and partners with BCOL to drive collaboration and work sharing across the practice.
• Actively contribute to win strategies and successful project execution.
• Develop and maintain Stantec’s integrated practice in the specified BC. Which includes: The maintenance of a cohesive Stantec brand,
• Lead growth of the BC through developing and leading the business development, key pursuit and sales strategy and hold Principals accountable to expand our reach and client base utilizing strong marketing, business development, sales account management plans.
• Partners with BCOL to develop and implement improvement plans for distressed business units and BCs. Including focus on writeoffs and business line expenses.
• Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery.
• Support BCOL and other BCPLs (BC Leadership) with the annual budget for the BC, outlining the vision, focus, and priorities for implementation and setting specific goals for business performance.
• Track pursuit success rate and return on investment rate on clientbyclient basis.
• Assign responsibility for design excellence in all disciplines present in BC to foster innovation, sustainable design principles and use of technology.
• Support the BCOL with managing performance and compensation in accordance with Stantec’s compensation philosophy within the BC through yearly employee performance review (YEPR), rate review, and STIP/bonus allocation for the BC.
• Cultivate strong relationships and stay on top of opportunities from agencies aligned with sectorfocused growth initiatives (for instance, California State Department of transportation, local public works agencies, and rail and port authorities related to our infrastructure growth strategy).
• Establish an effective Go/No Go Review process with Principals and track compliance.
• Drives the client relationship strategy, working with Principals and BC leaders to drive strong results in the client satisfaction survey within the respective BC.
• Achieve minimum direct utilization target 45%.
• Foster a successoriented, accountable environment within the company.
• Support BC Leadership with developing, attracting, engaging, and retaining top talent.
• Achieve >95% PM Frameworks compliance from Internal Practice audits.
• Accountable for top line revenue growth, the BCPL also supports the BCOL in meeting established targets net revenue, gross margin, SG&A, and operating income target in the BC.
• Inspires, motivates, and holds the team accountable for the delivery of innovative design solutions.
• Proactively identify opportunities to reinforce and further develop Stantec’s highperformance culture with a focus on innovation, speed, and productivity.

Requirements

• Good driving record and valid driver’s license required.
• Achieve minimum client and proposalspecific marketing and business development (M&BD) sales goals, including internal crossselling initiatives, target 25% of time.
• Be personally involved in key client relationships, strategic project pursuits and major project leadership within the BC.
• Comply with ISOcertified Integrated management System and Project Management (PM) Frameworks
• Act as a highly regarded leader, thought partner and a source of counsel and advice for their BC.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance