Bilingual Customer Service and Rebate Processing Specialist

Description

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions
• Provide customer service activities such as responding to emails and phone calls.
• Maintain electronic filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.

Requirements

• Experience with various Microsoft programs, including Word, Excel, Access
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment preferred.
• Excellent written and verbal communication skills.
• Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm Arizona time.
• English and Spanish fluency.
• Minimum of a high school diploma or equivalent
• Able to follow directions as they are given.
• Strong attention to detail
• Proficiency in 10-key data entry from computer keyboard.
• Minimum 6+ months of related work experience in a call center environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance