Centralized Dispatch Area Manager - Florida

Description

This position manages the Dispatch Center located in Pompano Beach, FL, and candidates must reside within one hour of that location.

The manager level role oversees the day‑to‑day operations of an Area’s Centralized Dispatch Department, establishing performance and productivity metrics and cost‑management processes. It reviews operational efficiencies, safety, service and other issues with sales, customer service and operations teams to maintain high customer satisfaction.

The role includes supervising a team of more than 90 employees and is responsible for ensuring safety, productivity and profitability across the site.

• Manage day‑to‑day operations of centralized dispatch for the market area.
• Establish and enforce guidelines to control unit costs while improving driver efficiency.
• Support area and district residential, commercial, and roll‑off efficiency targets.
• Communicate roll‑off capacity and daily district rosters to central dispatch.
• Develop, implement, and maintain safety, productivity, and profitability processes and programs.
• Generate and review daily Service Machine reports for recovery and carryover metrics.
• Deliver verbal and written disciplinary actions as needed.
• Conduct employee performance reviews using the PDS process and other tools.
• Recruit, hire, and train dispatch staff.
• Supervise a team of 90+ employees.

Requirements

Qualifications include a bachelor’s degree (or a high school diploma/GED with four years of relevant experience), five years of experience in waste, environmental services, energy or transportation, and at least two years of supervisory experience. A valid driver’s license and proficiency with Resource Center, OCSD and MAS software are required, and travel may be needed.

The role may require travel by air, so candidates must possess a REAL ID or an approved alternative, and WManía leaders are expected to uphold the People First culture, caring for employees, customers, communities and the environment.

• Require a bachelor's degree (or high school diploma/GED with four years experience) and five years industry experience plus two plus years supervisory experience.
• Hold a valid driver’s license and be proficient in Resource Center, OCSD, and MAS software.
• Travel as needed and possess strong written and verbal communication skills.

Benefits

The position is based in an office setting with a salary range of $108,600 to $140,000, depending on experience, education, certifications and work location.

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a Stock Purchase Plan, 401(k) matching, paid vacation, holidays and personal days, with benefits varying by site.

Training + Development

Interview process

Visa Sponsorship

Security clearance