Dispatcher

Description

• Plan and assign delivery routes to optimize efficiency and minimize delivery times.
• Successfully complete required safety and compliance training programs as assigned.
• Maintain the dispatch board’s accuracy at all times, ensuring it is complete with all the required information needed for sales and leadership awareness.
• Ensure compliance with safety regulations and company policies related to the transportation of goods.
• Conduct regular inspections of delivery vehicles to ensure they are properly maintained and equipped.
• Maintain accurate records of mileage, fuel usage, vehicle maintenance activities, and other expenses.
• Ensure and inspect order completeness and accuracy. Ensure order picker documentation is accurate, double checking the information.
• Assist with loading and unloading trucks. Operate warehouse forklifts and other material handling equipment safely to support such effort.
• Maintain shipping dock cleanliness, order, and safety both inside and outside of the building.
• Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
• Handle any unforeseen issues or emergencies that may arise during delivery, such as accidents, breakdowns, or delivery discrepancies.

Requirements

Are you organized and detail-oriented? Do you thrive on providing an excellent and efficient customer experience? Are you a skilled problem solver and communicator? If so, we’d like you to join our Delivery team as a Dispatcher.

EEOC Statement

• Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.
• Demonstrate excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
• Be able to build and maintain positive working relationships with employees, customers, vendors, and co-workers.
• Know the laws, rules, and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to Department of Transportation regulations in particular.
• Be able to learn and operate the computer related systems used in the delivery process.
• We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
• Remain calm and function effectively in stressful, unexpected, and/or emergency situations.
• Effectively utilize problem-solving skills and the ability to think quickly on your feet to address issues and find practical solutions.
• Minimum 1+ year managing delivery driver schedules
• Have experience planning and assigning delivery routes while optimizing resources.
• Possess a proper and valid driver’s license
• Be able to drive a vehicle over 10,000 lbs. As a non-CDL driver, you must:
• Experienced dispatchers in commercial plumbing/industrial supply strongly preferred
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be at least 21 years old
• Know of, be able to apply, and practice safety precautions in a warehouse and material handling environment.
• Possess strong organizational and multitasking abilities, with the capacity to manage multiple priorities and deadlines effectively with a high attention to detail.
• Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
• Read, write, speak and understand English.

Benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

Pay for Dispatcher is between $22 and $27 per hour at this location.

• Targeted training programs focused on your personal and professional growth
• Paid day of community service
• Retirement cash account with company contributions
• Pre-tax accounts for healthcare and dependent care
• Company wellness program
• Accident and Hospital Indemnity coverage
• Medical, dental, vision, and prescription coverage
• Life insurance and Long Term Disability
• Paid pregnancy and parental leave
• Employee discounts
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• College tuition benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance