Customer Experience Advocate at Arbor Homes in Worthington, OH | Kablio

Role

Description

trend analysis

customer follow-up

content identification

phone interaction

peer training

experience management

Perform trend analysis on Avid/NPS buyers experience survey
Follow-up to customers with negative reviews to make sure we have completed their request
Identify training content based on customer reviews (trends in what the customer is saying)
Interact with customers on the phone through the home buying process.
Training and mentoring peers to maintain customer experience

Requirements

microsoft office

communication

empathy

customer service

organization

multitasking

Proficiency in Microsoft Office Suite
Strong communication and empathy
Provide exceptional customer experience
Minimal travel to Kentucky and Indiana markets
Solid written and verbal communication skills
Professional attitude and appearance
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks

Benefits

Exposure to Executive Leadership
Base Salary + Bonus Opportunities
Leadership Academy - Training Programs for Professional Growth.
4 weeks of Paid Time Off!
Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
Team Outings and Company-Sponsored Volunteer Events
Monthly travel between both Ohio divisions
Advancement Opportunities

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1994 Founded

Year of establishment

The company was established in 1994, marking the beginning of its mission to make home ownership achievable for Midwest families.

21,000 Homes

Total homes delivered

Since its inception, the company has delivered over 21,000 new homes across Indiana, Kentucky, and Ohio, showcasing its significant impact on the housing market.

6-8 Months

Build timeline

The company is known for its fast build timelines, typically completing projects in just 6-8 months, which is a notable advantage in the construction industry.

Began with a mission to make home ownership achievable for Midwest families.
Joined Berkshire Hathaway's Clayton Properties Group and expanded into Kentucky and Ohio through strategic acquisitions.
Offers a series like budget-conscious, luxury-tier, ranch, and low-maintenance homes.
Typical projects include multi-story and ranch homes in communities such as Columbus, Cincinnati, Louisville, and Indianapolis metros.
Specializes in residential construction with series tailored to first-time buyers, move-up families, and low-maintenance lifestyles.
Known for in-house design portals and included features often considered extra with other builders.
Provides financing support, homeowner portals, and warranty-backed quality control throughout construction.
Operates a higher-end Silverthorne line and Destination series offering HOA-maintained homes with single-level layouts.

Culture + Values

4 Years

Consecutive Top Workplace

Recognized as a Top Workplace in Indiana for four consecutive years, showcasing commitment to employee satisfaction and workplace excellence.

$100,000+

In donations to local food banks

Donated over $100,000 to support communities during COVID-19 by aiding local food banks.

Our company culture is centered on family, community, and opportunity.

Environment + Sustainability

25% Energy Efficiency

Average Homes vs. New Builds

Average homes achieve superior energy efficiency compared to standard new construction methods.

30% Recycled Content

Owens Corning Insulation

Utilizes Owens Corning EcoTouch insulation containing significant post-consumer recycled material.

Stick-frame construction with advanced air sealing and multiple energy-efficiency inspections
Install Puron HVAC systems with non-ozone-depleting refrigerant and digital thermostats
Include efficient water and lighting systems: Moen flow-optimized faucets and compact fluorescent lighting

Inclusion & Diversity

No publicly available information on DEI strategy or gender statistics

Articles

About Us

Careers

Company

Overview

1994 Founded

Year of establishment

The company was established in 1994, marking the beginning of its mission to make home ownership achievable for Midwest families.

21,000 Homes

Total homes delivered

Since its inception, the company has delivered over 21,000 new homes across Indiana, Kentucky, and Ohio, showcasing its significant impact on the housing market.

6-8 Months

Build timeline

The company is known for its fast build timelines, typically completing projects in just 6-8 months, which is a notable advantage in the construction industry.

Began with a mission to make home ownership achievable for Midwest families.
Joined Berkshire Hathaway's Clayton Properties Group and expanded into Kentucky and Ohio through strategic acquisitions.
Offers a series like budget-conscious, luxury-tier, ranch, and low-maintenance homes.
Typical projects include multi-story and ranch homes in communities such as Columbus, Cincinnati, Louisville, and Indianapolis metros.
Specializes in residential construction with series tailored to first-time buyers, move-up families, and low-maintenance lifestyles.
Known for in-house design portals and included features often considered extra with other builders.
Provides financing support, homeowner portals, and warranty-backed quality control throughout construction.
Operates a higher-end Silverthorne line and Destination series offering HOA-maintained homes with single-level layouts.

Culture + Values

4 Years

Consecutive Top Workplace

Recognized as a Top Workplace in Indiana for four consecutive years, showcasing commitment to employee satisfaction and workplace excellence.

$100,000+

In donations to local food banks

Donated over $100,000 to support communities during COVID-19 by aiding local food banks.

Our company culture is centered on family, community, and opportunity.

Environment + Sustainability

25% Energy Efficiency

Average Homes vs. New Builds

Average homes achieve superior energy efficiency compared to standard new construction methods.

30% Recycled Content

Owens Corning Insulation

Utilizes Owens Corning EcoTouch insulation containing significant post-consumer recycled material.

Stick-frame construction with advanced air sealing and multiple energy-efficiency inspections
Install Puron HVAC systems with non-ozone-depleting refrigerant and digital thermostats
Include efficient water and lighting systems: Moen flow-optimized faucets and compact fluorescent lighting

Inclusion & Diversity

No publicly available information on DEI strategy or gender statistics

Articles

About Us

Careers