CEC Advisor

Description

• To handle and actively resolve any customer issues according to the Customer Complaint process.
• To accurately record all information necessary to resolve reported service requests, incidents and
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new
• To take action to keep up to date with changes to the contract and sharing information learned with
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service
• Procurement of services from external supply partners, including purchase order creation and service
• Responsible for the execution of the end-to-end work order management, including the co-ordination
• To develop and maintain a good understanding of the core Maximo application, mobile and

Requirements

• 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous
• To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the
• Excellent communication – both written and verbal
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Ability to stay calm in a high paced environment.
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.

Benefits

• 24 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
• A starting salary of £26,000
• Overtime opportunities.
• A generous development framework with potential earnings of £27,500 within your first 2 years.
• Employee assistance programmes

Training + Development

Interview process

Visa Sponsorship

Security clearance