Building Support Worker at Low Income Housing Institute (Lihi) in Tacoma, WA | USD22-27 | Kablio

Role

Description

incident reporting

security monitoring

access control

front desk

emergency response

shift log

Work cooperatively with case managers, office and maintenance staff, and visiting providers.
Respond to residents' concerns and questions regarding the building.
Engage with assigned training and comply with training deadlines.
Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
Refer residents to case managers and other staff as appropriate.
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
Foster a safe, clean and peaceful environment.
Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
Foster a clean and safe environment.
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
Enforce house rules and guest policies.
Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.
Respond and implement fire/emergency procedures, as needed.
Walk the perimeter of the building once an hour and each floor, as applicable.
Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.

Requirements

administrative

problem solving

conflict resolution

computer skills

security experience

english

Must pass criminal background checks and drug screening.
Must have reliable transportation.
Administrative experience.
Excellent problem solving and conflict resolution skills.
Experience working with a diverse population.
Able to read, write and communicate in English.
Basic computer skills.
One year property security experience.
Experience working with low-income people.
Experience in working in human services, customer service or related fields.

Benefits

Employee Assistance Program
Generous vacation and sick leave
403b offered for non-union employees
10 paid holidays and 1 floating holiday
Employer-Paid Life and AD&D Insurance
401k offered for unionized employees (through OPEIU8)
Aflac offered for all employees.
Travel Assistance Program
Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass criminal background checks and drug screening.

Company

Overview

Founded 1991

Year of establishment

The organization began in 1991 as a grassroots shelter in Seattle.

1,700+ Units

Total housing units managed

Over 1,700 housing units are managed across multiple counties.

30% AMI

Income eligibility threshold

Units serve households earning under 30% of the area median income.

700+ Homes

Permanent homes delivered

Over 700 permanent homes have been provided for previously homeless individuals.

It finances and manages over 1,700 units across multiple counties in Washington, including innovative tiny-home villages built in collaboration with local partners.
Their projects span permanent housing, transitional apartments, and hygiene centers—like a downtown rest stop offering showers, laundry, and toiletries.
Alongside real-estate development, they run case management, life-skills training, youth programs, and financial literacy workshops at housing sites.
Unlike typical nonprofits, they both own property and deliver on-site services—blending bricks-and-mortar with hands-on resident support.

Culture + Values

Affordable housing does not mean poor quality housing.
Innovative partnerships, creative project development and sustainable design features in affordable housing makes for a healthy, strong, and committed community.
Develops, owns and operates housing for the benefit of low-income, homeless and formerly homeless people in Washington State.
Administers a range of supportive service programs to assist those we serve in maintaining stable housing and increasing their self-sufficiency.

Environment + Sustainability

Emphasizes sustainable design features in affordable housing developments.
Committed to sustainable design that results in lower utility and operating costs in the long term.
Incorporates energy-efficient systems and materials as part of its project development.
Uses sustainable design as a strategy to build healthy, cost-effective affordable housing communities.

Inclusion & Diversity

No clearly stated DEI strategy or gender‑related statistics publicly available on site or LinkedIn.

Articles

Tiny Houses

Description

incident reporting

security monitoring

access control

front desk

emergency response

shift log

Work cooperatively with case managers, office and maintenance staff, and visiting providers.
Respond to residents' concerns and questions regarding the building.
Engage with assigned training and comply with training deadlines.
Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
Refer residents to case managers and other staff as appropriate.
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
Foster a safe, clean and peaceful environment.
Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
Foster a clean and safe environment.
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
Enforce house rules and guest policies.
Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.
Respond and implement fire/emergency procedures, as needed.
Walk the perimeter of the building once an hour and each floor, as applicable.
Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.

Requirements

administrative

problem solving

conflict resolution

computer skills

security experience

english

Must pass criminal background checks and drug screening.
Must have reliable transportation.
Administrative experience.
Excellent problem solving and conflict resolution skills.
Experience working with a diverse population.
Able to read, write and communicate in English.
Basic computer skills.
One year property security experience.
Experience working with low-income people.
Experience in working in human services, customer service or related fields.

Benefits

Employee Assistance Program
Generous vacation and sick leave
403b offered for non-union employees
10 paid holidays and 1 floating holiday
Employer-Paid Life and AD&D Insurance
401k offered for unionized employees (through OPEIU8)
Aflac offered for all employees.
Travel Assistance Program
Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass criminal background checks and drug screening.

Company

Overview

Founded 1991

Year of establishment

The organization began in 1991 as a grassroots shelter in Seattle.

1,700+ Units

Total housing units managed

Over 1,700 housing units are managed across multiple counties.

30% AMI

Income eligibility threshold

Units serve households earning under 30% of the area median income.

700+ Homes

Permanent homes delivered

Over 700 permanent homes have been provided for previously homeless individuals.

It finances and manages over 1,700 units across multiple counties in Washington, including innovative tiny-home villages built in collaboration with local partners.
Their projects span permanent housing, transitional apartments, and hygiene centers—like a downtown rest stop offering showers, laundry, and toiletries.
Alongside real-estate development, they run case management, life-skills training, youth programs, and financial literacy workshops at housing sites.
Unlike typical nonprofits, they both own property and deliver on-site services—blending bricks-and-mortar with hands-on resident support.

Culture + Values

Affordable housing does not mean poor quality housing.
Innovative partnerships, creative project development and sustainable design features in affordable housing makes for a healthy, strong, and committed community.
Develops, owns and operates housing for the benefit of low-income, homeless and formerly homeless people in Washington State.
Administers a range of supportive service programs to assist those we serve in maintaining stable housing and increasing their self-sufficiency.

Environment + Sustainability

Emphasizes sustainable design features in affordable housing developments.
Committed to sustainable design that results in lower utility and operating costs in the long term.
Incorporates energy-efficient systems and materials as part of its project development.
Uses sustainable design as a strategy to build healthy, cost-effective affordable housing communities.

Inclusion & Diversity

No clearly stated DEI strategy or gender‑related statistics publicly available on site or LinkedIn.

Articles

Tiny Houses