SMT GB provides machinery and services for construction, mining, and materials handling industries.
Handle inbound parts enquiries, support customers & internal teams.
15 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Duxford, England, United Kingdom
Office Full-Time
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Turnkey
Sector Specialisms
Construction
Aggregates
Processing
Recycling
Crushing
Screening
Washing
Role
Description
idms dashboard
quotation tracking
mailbox monitoring
parts coordination
supply handover
service ownership
Use the IDMS Role Centre dashboard to track and follow up on open quotations, keeping customers updated.
Liaise with our finance team to request cash sales approvals and support the parts warranty return process when required.
Work closely with Parts Detailers to follow up on requests and make sure they’re completed in good time.
Pass confirmed ‘supply and fit’ requests to the relevant Service Coordinator to ensure a smooth handover.
Monitor our central mailbox to ensure all queries from engineers, coordinators, CSRs and ASMs are picked up and actioned promptly.
Be the first point of contact for inbound calls and emails, assisting both internal teams and external customers.
Build strong relationships with customers and internal teams, gaining a good understanding of their needs and sharing market insights.
Take ownership of every customer interaction, ensuring each one reflects SMT GB’s high service standards.
Requirements
crm
inventory
computer
communication
problem solving
upselling
Basic computer skills and confidence using systems to manage customer information.
Experience using CRM systems or inventory management tools.
Comfortable working in a fast-paced environment where teamwork and accuracy are key.
Confident communication skills – both written and verbal – with the ability to build rapport quickly.
A proactive, problem-solving mindset and a genuine passion for helping customers.
Knowledge of parts and components used in construction machinery.
Experience in a customer service or call handling role, ideally within the automotive or construction equipment sector.
A flair for upselling or promoting products that add value to customers.
Benefits
Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
Cycle to Work – Save on a new bike and accessories.
Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
24/7 GP Service – Private GP access anytime.
Family Leave – Enhanced maternity, paternity and adoption leave.
IVF Support – Paid time off for treatment and appointments.
Free Physio Access – Speak to a physio by phone or video.
Pension – We match your contributions up to 5%.
Discounts Platform – Save on groceries, holidays, shopping and more.
That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
A leading provider of construction and mining equipment in the UK.
With decades of experience supporting sectors including construction and mining.
Offers state-of-the-art machinery, from excavators to loaders, tailored to diverse project needs.
Works on large-scale projects in both public and private sectors, particularly in mining and heavy civil works.
Ensures customers have access to the latest technologies and reliable service.
Thrives on deep market knowledge and a customer-centric approach to project solutions.
Culture + Values
Customer First
Collaboration
Integrity
Excellence
Innovation
Safety
Environment + Sustainability
Net Zero 2050
Sustainability Goal
Aiming to achieve net zero emissions across operations by eliminating or offsetting all carbon emissions.
Commitment to reducing carbon emissions across operations
Adopting energy-efficient practices and technologies
Promoting circular economy through product life cycle management
Utilizing sustainable packaging solutions
Ensuring environmental compliance in all operations
Inclusion & Diversity
Promoting equal opportunities in recruitment and career development
Ensuring diverse talent pools in hiring processes
Supporting gender balance across all levels of the company
Dedicated employee resource groups for inclusion and support
Regular monitoring and reporting of diversity metrics