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Service Manager
Gaston Electrical
Lead service dept, manage projects, staff, budgeting, customer relations.
7d ago
Intermediate (4-7 years)
Full Time
Norwood, MA
Field
Company Size
375 Employees
Service Specialisms
Preconstruction Consulting
Budgeting Estimating
Planning Scheduling
Design‑Build
Building Information Modeling
Virtual Design & Construction
Electrical Pre‑fabrication
Electrical Installation
Sector Specialisms
Commercial
Healthcare
Infrastructure
Residential
Institutional
Life Sciences
Hospitality
Retail
Role
What you would be doing
compliance management
schedule review
field supervision
project management
cost tracking
customer liaison
- Enforce compliance with all applicable laws, regulations, safety standards and contracts and report all variances to Executive Leadership
- Review WIP schedule for all assigned projects.
- Supervise and schedule field service technicians.
- Oversee Service Account Managers and manage performance.
- Identify process improvements to ensure we are continuously improving.
- Participate in service department planning and budgeting annually.
- Management of service projects inclusive of pre-planning, cost tracking, billing, project documentation and project close out.
- Work with corporate Safety Manager to ensure field team members are adhering to Gaston Safety rules and regulations
- Operates as point of contact for assigned customers.
- Lead Service Manager and maintain oversight of the team’s projects. Assess performance and deliver feedback regularly and in quarterly discussions.
- Prepare estimates for service projects.
- Coach and train Project Managers on effective project management principles and consulting skills.
- Adheres to the Company uniform project management procedures and cost accounting standards.
- Work with the Accounting department on billing.
- Build trust by consistently meeting project deadlines and customer expectations.
What you bring
licensed electrician
conest
spectrum
microsoft 365
team management
15 years
- Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
- 15 years’ experience estimating and project managing commercial electrical construction projects.
- 5-7 years’ experience managing a team.
- Strong organizational, record-keeping and follow-up skills.
- Electrical field experience required. A licensed electrician is required.
- Experience in end-user customer projects.
- Knowledge of Conest Estimating Software a plus.
- Ability to identify and meet customers’ expectations and requirements.
- Knowledge of Spectrum Construction Software a plus.
- Excellent communication, interpersonal, and computer skills.
- Strong time management and multi-tasking skills.
- Demonstrated experience using various software such as Microsoft 365
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
1934
Year Founded
Established in 1934 as a family-run business, laying the foundation for future growth into a leading regional contractor.
$140M
Annual Revenue
Supports $140 million in annual revenue as part of a larger national network.
175 kW
Solar Capacity
Showcases expertise in sustainable energy with a 175 kW solar array installed at their headquarters.
- Specializes in electrical construction, low-voltage systems, and fire alarm services for complex commercial and institutional projects.
- Recently completed high-end fit-outs for offices, labs, universities, hospitals, sports arenas, data centers, hotels, and hospitality venues in New England.
- Expanded operational scope under three generations of leadership before joining EMCOR’s national network.
- Employs advanced methods including prefab wiring, BIM, infrared scanning, and 24/7 service fleets to deliver efficient, high-quality results.
Since 1934
Years of Expertise
The company has been providing expert electrical, low-voltage, and fire alarm services for nearly a century.
- Best-in-class services, quality workmanship, safety practices, and reliability
- Highly skilled and extensively trained workforce
- Commitment to continuous improvement via industry-leading software and prefabrication
- Professionalism, reliability, and mutual respect in all interactions
175.8 kW
Solar Photovoltaic System
Installed a rooftop solar system with 676 panels, producing over 92,000 kWh annually and reducing 55 tons of CO₂ emissions.
- Implemented motion-activated lighting and energy-saving technologies at headquarters.
- Operates sustainably on jobsites and at HQ, contributing to energy-efficient and LEED-certified building projects.
- Partnered on clean-energy installations to promote solar adoption in New England.
Since 1934
Employee Relationships
Employee relationships have been continuously fostered since 1934, showcasing a long-standing commitment to diversity.
- Culture of inclusion and mutual respect regardless of race, gender, ethnicity or religion.
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