Booking Coordinator at Neighbourly® in London, England, United Kingdom | Kablio

Role

Description

crm recording

service scheduling

customer engagement

upsell

field briefing

sales conversion

Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
Proactively engage with customers to understand their needs and convert these interactions into booked services.
Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer’s issue.
Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers’ requirements.

Requirements

detail‑oriented

customer service

sales acumen

communication

multitasking

pimlico crm

Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
Great attention to detail – ensuring information is collated and recorded accurately.
The ideal candidate will have a proven track record of converting enquiries into tangible sales.
Exceptional communication skills, essential for building rapport with our client base.
Ability to multitask and navigate various communication channels in a high-energy setting.
Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and understanding the importance of customer engagement.

Benefits

Birthday day off – after 12 months service
Dream Doors
31 days annual holiday
Greensleeves Lawn Care
Employee Assistance Programme
Countrywide Grounds Maintenance
8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.
Life assurance
On-site gym

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

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Company

Overview

1981

Year Founded

The company traces its origins to 1981 with the establishment of the Dwyer Group.

$1B+

Annual Revenue

Generated over $1 billion in annual revenue through its global operations.

5,000+

Franchises

Supports over 5,000 franchises across six countries globally.

18 Service Verticals

Operates across 18 distinct service categories, from plumbing to landscaping.

Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas.
Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms.
Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK.
Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Culture + Values

Treating others as we would like to be treated; Listening with intent; Responding in a timely fashion; Speaking calmly and respectfully; Acknowledging everyone is right from their perspective.
Making only agreements we intend to keep; Communicating potential broken agreements early; Seeking system-based correction and proposing solutions; Operating responsibly; Communicating honestly and with purpose; Asking clarifying questions; Never speaking about anyone in a way we wouldn’t to their face.
Continuously striving to maximise internal and external customer loyalty; Making our best effort to understand and appreciate customers’ needs in every situation.
Having Fun In The Process

Environment + Sustainability

9.6 tCO₂e

Carbon Emissions

Baseline total emissions for the Carbon Reduction Plan in 2022/23, including Scope 2 (5.2 tCO₂e) and Scope 3 (4.4 tCO₂e).

9,000 tonnes

Food Redistribution

Surplus food redistributed in 2020 through the Courtauld Commitment 2030 initiative.

40 million meals

Waste Reduction

Meals saved from waste through the surplus food programme, recognized by the Edie Sustainability Leaders Award.

130.9 B Corp Certification Score

Renewed B Corp certification in October 2021, far exceeding the 80-point threshold for certification.

Pledged to become net‑zero by 2030—including Scope 1, 2 and Scope 3 emissions (home‑working and business travel).

Inclusion & Diversity

Committed to equal employment opportunity across age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sexual orientation

Equal Employment Opportunity

The company ensures equal opportunities for all individuals regardless of age, sex, disability, gender reassignment, marriage, civil partnership, race, religion, belief, or sexual orientation.

Working environment based on dignity, trust and respect

Workplace Culture

The company fosters a working environment characterized by dignity, trust, and respect, ensuring freedom from discrimination and supported by the Equality Act 2010 policy.

Zero-tolerance anti-bullying and anti-harassment policy

Workplace Safety

The company enforces a strict policy against bullying and harassment, applicable to all interactions with associates and third parties, with violations leading to disciplinary action.

Code of Ethics prohibits discrimination, harassment, or victimisation

Ethical Standards

The company's Code of Ethics emphasizes the importance of respecting diversity in recruitment and employee dealings while explicitly prohibiting discrimination, harassment, or victimisation.

Articles

Neighbourly on Wikipedia

Case study: digital support by Blue Frontier

Neighbourly overview on Enterprise League

Introducing Neighbourly platform (Parentkind blog)

Role

Description

crm recording

service scheduling

customer engagement

upsell

field briefing

sales conversion

Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
Proactively engage with customers to understand their needs and convert these interactions into booked services.
Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer’s issue.
Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers’ requirements.

Requirements

detail‑oriented

customer service

sales acumen

communication

multitasking

pimlico crm

Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
Great attention to detail – ensuring information is collated and recorded accurately.
The ideal candidate will have a proven track record of converting enquiries into tangible sales.
Exceptional communication skills, essential for building rapport with our client base.
Ability to multitask and navigate various communication channels in a high-energy setting.
Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and understanding the importance of customer engagement.

Benefits

Birthday day off – after 12 months service
Dream Doors
31 days annual holiday
Greensleeves Lawn Care
Employee Assistance Programme
Countrywide Grounds Maintenance
8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.
Life assurance
On-site gym

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

1981

Year Founded

The company traces its origins to 1981 with the establishment of the Dwyer Group.

$1B+

Annual Revenue

Generated over $1 billion in annual revenue through its global operations.

5,000+

Franchises

Supports over 5,000 franchises across six countries globally.

18 Service Verticals

Operates across 18 distinct service categories, from plumbing to landscaping.

Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas.
Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms.
Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK.
Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Culture + Values

Treating others as we would like to be treated; Listening with intent; Responding in a timely fashion; Speaking calmly and respectfully; Acknowledging everyone is right from their perspective.
Making only agreements we intend to keep; Communicating potential broken agreements early; Seeking system-based correction and proposing solutions; Operating responsibly; Communicating honestly and with purpose; Asking clarifying questions; Never speaking about anyone in a way we wouldn’t to their face.
Continuously striving to maximise internal and external customer loyalty; Making our best effort to understand and appreciate customers’ needs in every situation.
Having Fun In The Process

Environment + Sustainability

9.6 tCO₂e

Carbon Emissions

Baseline total emissions for the Carbon Reduction Plan in 2022/23, including Scope 2 (5.2 tCO₂e) and Scope 3 (4.4 tCO₂e).

9,000 tonnes

Food Redistribution

Surplus food redistributed in 2020 through the Courtauld Commitment 2030 initiative.

40 million meals

Waste Reduction

Meals saved from waste through the surplus food programme, recognized by the Edie Sustainability Leaders Award.

130.9 B Corp Certification Score

Renewed B Corp certification in October 2021, far exceeding the 80-point threshold for certification.

Pledged to become net‑zero by 2030—including Scope 1, 2 and Scope 3 emissions (home‑working and business travel).

Inclusion & Diversity

Committed to equal employment opportunity across age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sexual orientation

Equal Employment Opportunity

The company ensures equal opportunities for all individuals regardless of age, sex, disability, gender reassignment, marriage, civil partnership, race, religion, belief, or sexual orientation.

Working environment based on dignity, trust and respect

Workplace Culture

The company fosters a working environment characterized by dignity, trust, and respect, ensuring freedom from discrimination and supported by the Equality Act 2010 policy.

Zero-tolerance anti-bullying and anti-harassment policy

Workplace Safety

The company enforces a strict policy against bullying and harassment, applicable to all interactions with associates and third parties, with violations leading to disciplinary action.

Code of Ethics prohibits discrimination, harassment, or victimisation

Ethical Standards

The company's Code of Ethics emphasizes the importance of respecting diversity in recruitment and employee dealings while explicitly prohibiting discrimination, harassment, or victimisation.

Articles

Neighbourly on Wikipedia

Case study: digital support by Blue Frontier

Neighbourly overview on Enterprise League

Introducing Neighbourly platform (Parentkind blog)