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Project Manager 2
Bureau Veritas Group
Manage client projects, liaison, and technical support in environmental lab services.
6d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bedford, Nova Scotia, Canada
Field
Company Size
80,000 Employees
Service Specialisms
Inspection Services
Certification
Testing
Quality Assurance
Environmental Services
Health & Safety Services
Supply Chain Management
Training Services
Sector Specialisms
Aerospace
Agriculture
Automotive
Buildings
Certification
Consumer Products
Energy
Food
Role
What you would be doing
it testing
data reporting
technical support
qa/qc
client coordination
business development
- Executes IT test plans, records results and provides feedback.
- Stays current with all methods, Corrective Action Requests (CARs) and Management of Change (MOCs) via the various reporting tools of the CompliantPro and CMR databases.
- Engages in cross-training/career pathing to support overall success of the Customer Experience Team.
- Provides clients with technical support on their varied sampling projects.
- Adheres to and participates with all QA\QC policies of the organization.
- Changing priorities and balancing workload to meet tight deadlines
- Ensures Quality Standards are maintained.
- Responds to all client communications (telephone or email) and redirects communications to CET members as required.
- Some travel to customers/conferences and other Bureau Veritas locations (as required).
- Facilitates communication between clients and other laboratory departments.
- Works with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed.
- Provides consultation, recommendations, data interpretation and other technical assistance to clients.
- The Project Manager is a key member of the Customer Experience Team (CET) functioning in a Project Manager capacity and is responsible for developing strong client relationships through top notch customer service.
- Responsible for effective daily service, satisfaction and maintenance of client accounts.
- Remains current on the interpretation and application environmental regulations.
- Documents and ensures closure to all client complaints, CARs.
- Assists with the preparation of correspondence and reports for technical analytical data review, marketing information and other related documentation.
- Effectively executes to CET Key Performance Indicators (KPIs).
- Maintains current employee training file.
- Provides client feedback to Bureau Veritas’ management.
- Coordinates reports, data, billings and client requests.
- Acts at the key liaison between the clients, laboratory and Bureau Veritas’ Management to ensure overall satisfaction which is critical for the development of a loyal client base.
- Develops and acts as a role model for respective CET members.
- Adheres to all Health and Safety Regulations.
- Actively participates with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews.
- Works in conjunction with clients to coordinate all related project requirements.
What you bring
b.sc.
chemistry
computer
leadership
communication
multitasking
- Excellent interpersonal communication;
- Office environment with frequent interaction in a laboratory environment
- Excellent oral and written communication skills in and English (French is an asset);
- Represents the Bureau Veritas Values and is at all times professional;
- Excellent computer skills;
- Must have superior multitasking skills and ability to work under pressure;
- Must have basic chemistry knowledge for application in a laboratory setting;
- Must be organized, detail-oriented, and focused;
- Ability to communicate effectively and work collaboratively with lab operations, business development and the CET members;
- Must be able to work independently;
- Must possess leadership skills and act as a role model to junior project management staff;
- B.Sc. or equivalent with at least (3-5) years’ experience in the environmental industry;
- Minimal exposure to hazardous chemicals.
- May require flexible workings hours, overtime and shift work.
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Interview process
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Company
Overview
Over 190 Years
Years in Operation
Operated as a trusted global leader in testing, inspection, and certification services.
- Expanded into a global player in testing, inspection, and certification services.
- Serves diverse sectors, helping businesses manage risk, improve performance, and meet regulatory requirements.
- Projects span from construction and infrastructure to energy, marine, and consumer products.
- Clients range from large corporations to small enterprises across various industries, ensuring safety, quality, and compliance.
- Has expanded its portfolio, with a focus on sectors such as energy, marine, and industrial.
- Leverages cutting-edge technologies, including digital platforms and analytics, to offer innovative solutions.
- Known for integrity and reliability, guiding industries toward sustainable and compliant operations.
- Oversees critical infrastructure developments, maritime safety, and energy solutions, with an emphasis on creating lasting value.
- We conduct ourselves with integrity and honesty.
- We place the customer at the center of everything we do.
- We strive for excellence in all our actions and solutions.
- We embrace innovation and continuously seek improvements.
- We value teamwork and work together to achieve shared goals.
- We are committed to sustainable practices that benefit the environment, society, and future generations.
2050
Net Zero Target
Sets a long-term goal to eliminate carbon emissions entirely.
2025
Carbon Neutrality Goal
Aims to balance carbon emissions with carbon removal in operations.
- Offers sustainability-linked services to help clients reduce environmental impact.
- Invests in renewable energy solutions for both operations and clients.
- Enhances supply chain sustainability through rigorous assessments and environmental criteria.
30% by 2025
Gender Balance Target
Aim for women to hold 30% of senior management positions by 2025.
32% Global
Workforce Representation
Women make up 32% of the global workforce.
- Committed to promoting inclusive leadership at all levels.
- Fostering an inclusive, non-discriminatory work environment through policies and practices.
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