Information Technology Support Specialist

Description

In this role, you’ll be the trusted expert ensuring our people and systems run smoothly every day. You’ll balance hands-on troubleshooting with proactive problem-solving—keeping our operations secure, connected, and efficient.

• Maintain and manage IT inventory, ensuring all equipment and software are up to date.
• Make an Impact: Support technology that powers healthcare, education, and commercial innovation.
• Support user access controls, including MFA and password policies.
• Provide thoughtful, timely technical support (in person and remotely) with professionalism and empathy.
• Document and escalate security incidents in partnership with IT leadership.
• Collaborate with vendors and internal partners to resolve system issues and improve reliability.
• Promote cybersecurity awareness through training and best-practice guidance.
• Monitor and respond to cybersecurity alerts, phishing attempts, and suspicious activity.
• Participate in special IT and cross-functional projects that modernize how we work.
• Deploy and maintain workstations, applications, and devices to keep our teams performing at their best.
• Ensure endpoint protection and patching are consistent, effective, and compliant.
• Document solutions and contribute to continuous improvement in IT processes.
• Assist in vulnerability scanning, remediation, and compliance initiatives (HIPAA, SOC2).

Requirements

Cybersecurity Knowledge

• Strong troubleshooting and analytical skills, with a proactive mindset.
• 2–3 years of IT support experience preferred.
• Experience with endpoint protection tools, IAM/MFA, and vulnerability management.
• Familiarity with Active Directory, Windows environments, and Microsoft Office Suite.
• Working understanding of cybersecurity principles (risk mitigation, threat vectors, incident response).
• Awareness of frameworks such as HIPAA or SOC2 preferred.
• Excellent written and verbal communication skills—professional, clear, and approachable.

Benefits

If you’re organized, curious, and eager to make a visible impact, this is your chance to work in an environment that values innovation, collaboration, and professional growth.

• Grow Your Career: Access professional development, certifications, and mentorship opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance