Field Services Engineer

Description

The Cooling Field Service Engineer is responsible for commissioning, maintenance, troubleshooting, and repairing cooling systems in the data center. The role involves traveling to client sites, ensuring equipment operates efficiently, and delivering high-quality service to maximize customer satisfaction.

• Diagnose mechanical, electrical, and control issues; carry out necessary repairs and adjustments.
• Commission, inspect, and service cooling systems and related equipment.
• Provide technical training and support to clients on system operation and best practices.
• Perform routine preventive maintenance, testing, and calibration of cooling systems.
• Maintain accurate service records, documentation, and reports.
• Respond to customer service calls, provide on-site technical solutions, and ensure timely resolution of issues.
• Manage spare parts, tools, and equipment efficiently.
• Ensure compliance with safety regulations, environmental standards, and company policies.
• Support continuous improvement initiatives and uphold high service quality standards.
• Collaborate with engineering and product teams to provide feedback for product improvements.

Requirements

• Exposure to mechanical, electrical, and environmental hazards (with required PPE provided).
• Familiarity with industry standards (ASHRAE, EPA, F-Gas, etc.) is a plus.
• Degree/diploma in Mechanical Engineering, Electrical Engineering, HVAC Technology, or related field.
• Strong communication and customer service orientation.
• Proficient in troubleshooting and repairing mechanical and electrical components.
• Good communication and customer service skills.
• HVAC/R certification, EPA/F-Gas license, or equivalent (preferred).
• Excellent troubleshooting and problem-solving skills.
• Willingness to travel frequently and work independently.
• Strong knowledge of thermodynamics, refrigeration cycles, and control systems.
• Strong knowledge of thermodynamics, fluid mechanics, and control systems.
• Ability to read and interpret mechanical/electrical drawings and technical manuals.
• Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC Technology, or related field.
• On-call availability for emergency support.
• Hands-on experience in servicing cooling products (HVAC, refrigeration, chillers, cooling towers, or similar equipment).
• Certification in HVAC/R or relevant trade license (preferred).
• Proven experience in servicing HVAC/refrigeration/cooling systems.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Frequent travel to customer sites (regional/national).

Benefits

Working Conditions

Training + Development

Interview process

Visa Sponsorship

Security clearance