Service Solutions Specialist at Abb E-Mobility in Charlotte, NC | USD95,000-105,000 | Kablio

Role

Description

forecasting

market analysis

pricing management

ai automation

data maintenance

sales support

Analyze service sales performance, win/loss patterns, and forecast data to support strategic improvement.
Capture insights from Sales, customers, and Operations to support continuous improvement of service products and SLAs.
Ensure all proposals adhere to internal pricing rules, commercial policies, and operational feasibility.
Conduct market and competitor analysis to identify trends and maintain a competitive regional service portfolio.
Maintain and update price books, cost models, and financial assumptions to ensure pricing accuracy and profitability.
Review non-standard customer service product pricing requests and prepare structured summaries and recommendations for executive decision-making.
Use AI-driven tools and automation to improve data accuracy, accelerate analysis, anenhance consistency across workflows.
Maintain accurate service data, product codes, and portfolio documentation to support quoting and invoicing accuracy.
Provide Sales and Tendering teams with playbooks, standard terms and conditions, and proposal guidelines.
Support customer meetings with Sales by explaining service offerings, technical options, and value-added components.

Requirements

excel

power bi

tableau

bachelor's

ai

analytical

3-5+ years of experience in service operations, sales support, pricing, product management, or another analytical/commercial function.
Proactive mindset with strong learning agility.
Ability to understand service contracts, SLAs, and commercial terms with guidance.
Strong communication skills for translating technical or operational concepts into clear summaries.
Bachelor’s degree in Engineering, Economics, Business Administration, Data Analytics, or related field.
Ability to leverage AI tools to improve analysis, generate insights, and streamline workflows beyond traditional spreadsheets.
Strong analytical skillset with the ability to interpret data, build cost models, and support pricing decisions.
Proficiency with Excel; Power BI or Tableau experience is a plus.
Comfortable working cross-functionally with Sales, Tendering, Operations, and Asset Management.
High attention to detail and a structured, process-driven working style.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 1M Chargers

Charger Deployments

The company has deployed over a million EV chargers globally, including 50,000+ DC fast units, facilitating seamless expansion across markets.

1,000 hp

Electric Prototype Power

Developed a groundbreaking 1,000-horsepower electric NASCAR prototype, showcasing extreme capabilities in charging technology.

Born from ABB’s electrification division, the company emerged as an independent EV‑charging specialist.
It delivers reliable DC charging—from compact units to megawatt systems—across 109 countries.
Projects range from highway fast‑charging hubs to fleet depots and electric bus corridors.
Their MCS1200 megawatt charger sets new benchmarks in logistics and heavy transport solutions.
They’ve partnered with major OEMs like MAN for next‑gen charging in trucking and commercial vehicles.
Innovative design and engineering drive rapid rollouts—new A400 charger features liquid‑cooled CCS cables.

Culture + Values

Innovation: Delivering innovative solutions that drive the transition to sustainable e-mobility.
Customer Focus: Providing value and solving problems for our customers with the highest standards of quality.
Integrity: Acting ethically, building trust with stakeholders and doing the right thing.
Collaboration: Working together across teams and functions to achieve common goals.
Sustainability: Driving a sustainable future through e-mobility solutions.

Environment + Sustainability

2030 Net Zero

Ambitious Climate Goal

The company aims to achieve net-zero emissions by 2030, reflecting a strong commitment to reducing its environmental impact.

Creating products designed for energy efficiency and sustainable use.
Ongoing efforts to reduce emissions in both product offerings and operations.
Commitment to deploying energy-efficient EV chargers globally.
Emphasizing recycling and reusing materials to minimize environmental impact.

Inclusion & Diversity

A commitment to achieving gender balance across all levels of the organization.
Creating an inclusive culture where diverse perspectives are valued and encouraged.
Ensuring equal opportunities for all employees regardless of gender, background, or identity.

Articles

Service Packages

Asset Management

Careers at ABB E‑mobility

Role

Description

forecasting

market analysis

pricing management

ai automation

data maintenance

sales support

Analyze service sales performance, win/loss patterns, and forecast data to support strategic improvement.
Capture insights from Sales, customers, and Operations to support continuous improvement of service products and SLAs.
Ensure all proposals adhere to internal pricing rules, commercial policies, and operational feasibility.
Conduct market and competitor analysis to identify trends and maintain a competitive regional service portfolio.
Maintain and update price books, cost models, and financial assumptions to ensure pricing accuracy and profitability.
Review non-standard customer service product pricing requests and prepare structured summaries and recommendations for executive decision-making.
Use AI-driven tools and automation to improve data accuracy, accelerate analysis, anenhance consistency across workflows.
Maintain accurate service data, product codes, and portfolio documentation to support quoting and invoicing accuracy.
Provide Sales and Tendering teams with playbooks, standard terms and conditions, and proposal guidelines.
Support customer meetings with Sales by explaining service offerings, technical options, and value-added components.

Requirements

excel

power bi

tableau

bachelor's

ai

analytical

3-5+ years of experience in service operations, sales support, pricing, product management, or another analytical/commercial function.
Proactive mindset with strong learning agility.
Ability to understand service contracts, SLAs, and commercial terms with guidance.
Strong communication skills for translating technical or operational concepts into clear summaries.
Bachelor’s degree in Engineering, Economics, Business Administration, Data Analytics, or related field.
Ability to leverage AI tools to improve analysis, generate insights, and streamline workflows beyond traditional spreadsheets.
Strong analytical skillset with the ability to interpret data, build cost models, and support pricing decisions.
Proficiency with Excel; Power BI or Tableau experience is a plus.
Comfortable working cross-functionally with Sales, Tendering, Operations, and Asset Management.
High attention to detail and a structured, process-driven working style.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 1M Chargers

Charger Deployments

The company has deployed over a million EV chargers globally, including 50,000+ DC fast units, facilitating seamless expansion across markets.

1,000 hp

Electric Prototype Power

Developed a groundbreaking 1,000-horsepower electric NASCAR prototype, showcasing extreme capabilities in charging technology.

Born from ABB’s electrification division, the company emerged as an independent EV‑charging specialist.
It delivers reliable DC charging—from compact units to megawatt systems—across 109 countries.
Projects range from highway fast‑charging hubs to fleet depots and electric bus corridors.
Their MCS1200 megawatt charger sets new benchmarks in logistics and heavy transport solutions.
They’ve partnered with major OEMs like MAN for next‑gen charging in trucking and commercial vehicles.
Innovative design and engineering drive rapid rollouts—new A400 charger features liquid‑cooled CCS cables.

Culture + Values

Innovation: Delivering innovative solutions that drive the transition to sustainable e-mobility.
Customer Focus: Providing value and solving problems for our customers with the highest standards of quality.
Integrity: Acting ethically, building trust with stakeholders and doing the right thing.
Collaboration: Working together across teams and functions to achieve common goals.
Sustainability: Driving a sustainable future through e-mobility solutions.

Environment + Sustainability

2030 Net Zero

Ambitious Climate Goal

The company aims to achieve net-zero emissions by 2030, reflecting a strong commitment to reducing its environmental impact.

Creating products designed for energy efficiency and sustainable use.
Ongoing efforts to reduce emissions in both product offerings and operations.
Commitment to deploying energy-efficient EV chargers globally.
Emphasizing recycling and reusing materials to minimize environmental impact.

Inclusion & Diversity

A commitment to achieving gender balance across all levels of the organization.
Creating an inclusive culture where diverse perspectives are valued and encouraged.
Ensuring equal opportunities for all employees regardless of gender, background, or identity.

Articles

Service Packages

Asset Management

Careers at ABB E‑mobility