Apartment Maintenance Manager

Description

• Communicate with residents and prospects in a manner consistent with PAC's standards.
• Selects external contractors and monitors their work performance.
• Read and/or listen to resident requests/complaints.
• You will be required to perform certain resident service functions or make upgrades to the apartment home. An example would be to install lighting or ceiling fans. Both duties would require the work to be done using a step ladder while lifting.
• Receive resident complaints in a calm, open and professional manner.
• Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the General Manager.
• Prepares vacant apartments to make rent ready.
• Supports the General Manager in meeting budget responsibilities.
• Delegates service requests to Service Technician and Property Monitors.
• Maintain (clean, orderly, and working in conditions) all amenity areas (pools, compactors, weight rooms, parking decks, etc.)
• Helps evaluate all Service Technician, and Property Monitors. (Quarterly and yearly).
• Follows and promotes company policies and procedures.
• On occasion, you may be involved in repairs to the building structure. You may be required to move or transport several different building type materials weighing several pounds to over 300 pounds.
• Completes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
• Maintains logbooks and databases; enters service requests and status updates into database.
• Performs preventative maintenance work.
• Interacts directly with residents.
• Responds and resolves emergency maintenance requests for after business hours calls. (Weeknights, weekends and holidays.)
• If the property does not have a housekeeper or property monitor light cleaning duties will be required, such as cleaning models, club house, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
• Keeps the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.
• On occasion, you may be required to move furniture from one model unit to another or move furniture items in a resident's apartment to accomplish certain repairs or to correct flood damage. This would require that you move items weighing several pounds to over 300 pounds.
• Deliver newsletters, correspondence, etc. to residents' apartment.
• At certain times you will be required to perform maintenance on special equipment (i.e., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates). All functions require different physical exertion, and their weight depends on the equipment (usually in excess of 100 pounds).
• Plans daily activities (includes checking on work orders, prioritizing requests and completing administrative paperwork).
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• Completes all QA inspections on new construction properties. (Interior, exterior)
• As part of your daily maintenance routine, you may be required to move appliances from one apartment unit to another apartment unit on opposite ends of the property. The appliance may have to be transferred by means of a hand truck up one to three flights of steps. These appliances will range in weight from 75 to well over 300 pounds.
• Helps support property rehabilitation (improvement) process.
• Manages property inspections – life safety, pool, elevators, lighting etc.

Requirements

• Refrigeration certification (type 2 or universal) or obtain in the first 90 days of employment.
• Must be able to use various hand tools and test equipment.
• 3 years maintenance experience (apartment maintenance experience preferred)
• 1-2 years maintenance supervisory experience
• Must be able to lift up to 50 pounds.
• Must be able to push and pull up to 300 pounds on wheels.
• Troubleshooting and problem-solving skills.
• A complete clean and neat uniform must be worn when working on any PAC Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAC policy.
• Budget or basic business finance helpful.
• Must be able to bend, stoop, and kneel for extended periods of time.
• Must be able to climb ladders of up to 40 feet in height.
• Must be able to use a hand-truck and/or operate company vehicles.
• Valid driver's license (free from major moving violations) and dependable transportation.

Benefits

• Generous PTO program
• Educational Assistance Program (tuition and certifications)
• Commercial laundry rooms are equipped with single washing machines and/or stacked (double) clothes dryers which you will be required to move in order to repair and perform preventative maintenance. These machines range in weight from 120 to 300 pounds.
• 401k with exceptional employer match
• Company-paid employee assistance, mental health, and wellness programs
• Assoicate Apartment Discount
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 13 paid holidays plus 3 floating holidays and paid volunteer day

Training + Development

Interview process

Visa Sponsorship

Security clearance