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The Exeter Inn - Front Desk Associate - The Exeter Inn / Epoch Gastropub
Hay Creek Hotels
24d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Exeter, NH
Onsite
Company Size
501 Employees
Service Specialisms
Hotel Management
Hospitality Consulting
Operations Management
Property Development
Design
Sector Specialisms
Hotels
Inns
Resorts
Boutique Hotels
Hospitality
Luxury Lodging
Full-Service Accommodations
Role
What you would be doing
safety procedures
guest greeting
guest registration
phone services
lobby maintenance
assist guests
- Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy
- Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
- Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
- Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts.
- Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
- Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
- Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.
What you bring
property management
room master
open table
front desk
microsoft suite
customer service
- Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
- Experience with Room Master & Open Table
- Previous hotel front desk experience
- Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
- At least 2 years customer service experience
- Demonstrated ability to work solo, as well as with a team
- Experience with Microsoft suite products
- Proven ability to multi-task
- Free Life Insurance of $25K from HCH*
- Dining Discounts at any HCH Property (50% off food for employee and guests)
- Spas, Golf Course, and Activities Discounts at any HCH Property
- Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
- Flexibility to work days, nights, weekends, holidays, and critical peak business days.
- Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
- Benefits: Competitive and comprehensive benefits package.
- Complimentary Staff Meals Daily
- Weekly payroll schedule
- Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
- Proximity to the Seacoast: Just a short drive from New Hampshire's stunning coastline, including Hampton Beach and Rye, and only an hour from Boston.
- Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
- Historic Charm Meets Modern Comfort: Nestled in a historic town, the Exeter Inn blends classic New England elegance with contemporary amenities to deliver unforgettable guest experiences.
- Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
- Prime Location: Located in picturesque Exeter, NH, home to Phillips Exeter Academy and rich in Revolutionary War history, the town offers a vibrant mix of culture, dining, shopping, and outdoor activities.
- Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
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Interview process
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People also searched
Company
Overview
Founded 2005
Year Established
The company was established in 2005, marking its origin in the hospitality industry.
30+ Properties
Managed Locations
The company manages a significant portfolio of upscale independent properties across the United States and Central America.
4 Historic Restorations
Award-Winning
The company is recognized for its expertise in restoring and managing historic properties, including notable examples like the Belvada, Mizpah, and Exeter Inn.
3 Global Headquarters
Strategic Expansion
With headquarters in Denver, New York, and Medellín, the company has expanded to better serve its international assets.
- Stewards historic properties like the Mountain View Grand Resort, blending preservation with modern hospitality.
- Typical projects include ski‑in/ski‑out mountain lodges, lakefront resorts and restored historic inns.
- Expertise lies in full‑service operations: lodging, dining, spa, event spaces and guest experiences.
- Joint venture in Central America boosts acquisition and management of boutique hotels in Colombia and beyond.
- Commitment to guest satisfaction
- Strong focus on delivering exceptional service
- Passion for creating memorable guest experiences
- Respect for the individuality of each property
- Employee empowerment and teamwork
- Building long-term relationships with partners and guests
By 2050
Net Zero Emissions Target
Objective to achieve net zero carbon emissions, reflecting a commitment to long-term sustainability.
- Dedicated to reducing energy consumption and waste
- Adopting eco-friendly practices across properties
- Investing in sustainable and efficient technologies
- Committed to environmental stewardship and conservation
- Commitment to fostering a diverse and inclusive workplace
- Promoting equal opportunity for all employees
- Encouraging diverse perspectives in leadership roles
- Fostering a respectful and collaborative work environment
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