Business Systems Analyst Lead - CX

Description

• Post-Implementation Support  – Ensure solutions meet objectives by monitoring system
• Project Management – Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization.
• Business Process Improvement  – Analyze business processes to i dentify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to IT solutions that will improve productivity , reduce operating costs, or enhance the customer experience .
• Solution De sign and Delivery - Collaborate with Digital stakeholders to gather, analy z e, and document requirements. Use knowledge of business processes and related systems to design efficient solutions that meet business need s and conform to enterprise standards. Perform system configuration changes and coordinate development efforts .
• Testing – Perform unit tests, create test plans , and coordinate testing to ensure solutions meet requirements . Ensure compliance with security and accessibility standards.
• Stakeholder Communication – Act as a liaison between business and IT throughout the entire lifecycle. P rovide regular updates, manage expectations, and ensure all parties are aligned and informed .

Requirements

• At least 8 years of SAP Commerce solutions project implementation experience .
• A minimum of 3 years of experience leading full lifecycle SAP Commerce project implementation s .
• Working knowledge of middleware solutions and integration con cepts a plus .
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
• Bachelor’s degree in Computer Science or related field required .
• S trong functional understanding of B2B Sales processes and concepts.
• Proven experience design ing end-to-end solutions that drive operational efficiencies .
• Demonstrated ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects.
• SAP Commerce Cloud Certification a plus .
• Strong problem-solving skills, strategic thinking, and proficiency at addressing complex challenges .
• Working knowledge of SAP Sales and Distribution processes and data structures preferred .

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance