Customer Care Technician

Description

• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping

Requirements

• Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met

Benefits

• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
• Enhanced Family Friendly Policies
• Private Medical Cover - Single Cover
• Competitive Bonus Scheme
• Competitive Salary
• Choice of Flexible Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance