IT Engineer

You will report directly to the IT Service Manager and collaborate closely with the Service Desk and broader IT Operations Team. You’ll be a go-to expert for all things hardware, software, and networking—supporting colleagues across multiple business units and geographies.

Join ALEC Group and help build the backbone of digital support that powers some of the UAE’s most iconic developments.

• Continuous Improvement: Assist in refining support processes and knowledge bases to help the team scale efficiently.
• Troubleshoot & Resolve: Diagnose and resolve technical issues through a combination of testing, documentation, and collaboration with other IT teams.
• Provide Guidance: Support users remotely or in person with clear, jargon-free communication, enabling them to stay productive.
• Manage Service Desk: Log and prioritize all technical issues in our Service Desk platform with clear and accurate documentation.
• Collaborate & Escalate: Work closely with the Service Desk and escalate unresolved issues when necessary to ensure consistent service levels.
• Install & Configure: Set up devices, software, and network components in line with company policy and security protocols.
• Deliver Support: Respond to user issues across hardware, software, and networks, ensuring swift resolution and minimal downtime.

Are you a proactive, tech-savvy IT professional ready to provide exceptional support and shape user experience across a group known for delivering some of the region’s most complex and high-profile projects?

Experience: 5+ years in IT support roles within large organizations or fast-paced environments.

• Resilient, flexible, and adaptable to changing needs.
• Strong knowledge of passive and active networking components.
• Exposure to Microsoft Azure and cloud-based IT environments.
• Highly organized, accountable, and computer-savvy.
• Service-oriented mindset with excellent problem-solving capabilities.
• Bachelor’s degree in Computer Engineering or related discipline.
• Certifications in ITIL, Windows 10, or as a Certified Business Professional.
• Strong communication skills (written and verbal).
• Exposure to enterprise-level IT environments with modern tools and systems.

• A chance to work within a dynamic, tech-driven team supporting one of the region’s most respected construction companies.
• Opportunities for professional growth and contribution to group-wide digital transformation.