U.S. Quality Field Service Liaison

Description

• Represent the company at industry events, customer meetings, and technical forums as a subject matter expert.
• Communicate directly with customers and executive stakeholders to manage expectations, provide updates, and ensure satisfaction.
• Advise project teams with deep quality insights and ensure strict compliance with contractual and regulatory standards.
• Oversee and audit field activities to ensure alignment with company standards, regulatory requirements, and industry best practices.
• Lead and participate in cross-functional meetings, driving continuous improvement initiatives across the organization.
• Lead advanced root cause analysis and champion the implementation of corrective and preventive actions.
• Document and report field issues, resolutions, and trends to the Quality Director and executive leadership, providing strategic recommendations.
• Contribute to the development, refinement, and delivery of field quality procedures, training materials, and best-in-class practices.
• Build and maintain strong relationships with EPC contractors, proactively identifying, assessing, and resolving complex quality concerns.
• Serve as the senior field authority for quality-related issues at U.S. project sites, providing expert guidance and leadership.
• Mentor, coach, and provide technical guidance to field teams on quality protocols and best practices.
• Escalate critical issues promptly and coordinate resolution strategies with senior internal leadership.

Requirements

• Proven expertise in performing complex root cause analysis and implementing effective, sustainable solutions.
• Experience mentoring and developing junior staff is highly desirable. Strong project management background with the ability to manage multiple priorities and deadlines.
• Exceptional communication, interpersonal, and negotiation skills; confident in executive and customer-facing interactions.
• Willingness to travel frequently across the United States (up to 75%).
• Proficiency in quality management systems, reporting tools, and data-driven decision-making.
• Bachelor’s degree in Business Management, Engineering, or a related field (advanced degree preferred).
• Demonstrated leadership in project management with the ability to manage multiple high-priority projects and deadlines.
• In-depth understanding of EPC workflows, standards, and advanced quality requirements.
• Ability to work independently and lead teams in fast-paced, field-based environments.
• 8+ years of progressive experience in field service, quality assurance, or operations within the EPC contractor or related industries.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance