Service Coordinator, Industrial Dock and Door Division
yale mechanical
Coordinate service dispatch, scheduling, parts, and documentation for industrial dock & door repairs.
21 days ago ago
$60,000 - $68,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Minneapolis, MN
Field
Company Size
1500+ globally Employees
Service Specialisms
serviceSpecialismFormat1
serviceSpecialismFormat2
Sector Specialisms
sectorSpecialismFormat1
sectorSpecialismFormat2
Role
What you would be doing
service dispatch
job documentation
quote management
inventory tracking
wip monitoring
maintenance scheduling
- Document all job details in service/invoicing software and maintain accurate logs, forms, billing, reports, and records.
- Use close vision and adjust focus as needed.
- Work closely with the Service Manager to share updates, flag unusual circumstances, and request additional resources when needed.
- Communicate clearly with customers and technicians to complete service calls and repairs to meet (or exceed) customer expectations.
- Quote small repairs and execute the job’s approval & completion.
- Ensure quoted repairs are communicated thoroughly before dispatching, including scope of work, time allotment, and equipment needed.
- Occasionally stand, stoop, walk kneel, crouch, or crawl.
- Proactively monitor technician Work-in-Progress (WIP) to ensure jobs are on track and invoicing is accurate.
- Follow up with technicians, managers, and other departments to close the loop on repairs.
- Assist with accounts payable and receivable duties.
- Enter orders, source materials, create purchase orders, and track/receive inventory.
- Maintain trailer and lift check-in/check-out.
- Reach and use hands to handle, carry and utilize tools or materials, sometimes exceeding 40 pounds.
- Review and process service requests, dispatching the right technician with the proper skill set, paperwork, parts, and information.
- Ensure parts and equipment are verified and staged for technicians to prepare for a successful installation.
- Schedule planned maintenance with customers.
What you bring
microsoft office
forklift cert
service planning
mechanical
high school
critical thinking
- Flexibility to work overtime, or to support other divisions in Dispatch, as assigned.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and office equipment.
- Capacity for critical thinking and decision-making under time-sensitive conditions.
- Ability to sit for extended periods of time working at a computer or handling dispatch communications.
- Ability to talk, hear, and communicate clearly.
- Proficiency to visually inspect equipment and parts with an understanding of good / usable / bad / unusable.
- Ability to maintain composure and professionalism when handling urgent service requests or challenging situations.
- Minimum 2 years’ experience in industrial service planning or service management, previous mechanical / technical background.
- Must pass a criminal history background check.
- A team player who can also work independently with minimal supervision.
- Excellent written and verbal communication skills; able to interact professionally with customers, technicians, and management.
- Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
- Comfortable in a fast-paced, technology-driven service environment.
- Able to safely drive and operate a forklift and other types of construction equipment, with proper training and certification.
- Professional, respectful presence on the phone, via electronic communications, and physically in the office.
- Strong organizational and planning skills.
- GED or High School diploma.
- Basic knowledge of accounting processes.
- Frequent use of hands and fingers to type, handle paperwork, operate office equipment, and use a telephone.
- An understanding of commercial loading dock equipment, parts and functions.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a criminal history background check.
People also searched
Technical Coordinator Jobs in Minneapolis United StatesFinancial & Accounting Admin Jobs in Minneapolis United StatesCustomer Service Jobs in Minneapolis United StatesProject Administrator Jobs in Minneapolis United StatesTechnical Admin Jobs in Minneapolis United StatesGeneral Admin & Support Jobs in Minneapolis United StatesOperations Administrator Jobs in Minneapolis United StatesTechnical Coordinator Jobs in Saint Paul United States
Company
Overview
Nope
Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam tortor lacus, ultrices eu purus sit amet, ullamcorper maximus lacus. Suspendisse in iaculis massa, in ullamcorper quam. Interdum et amet.
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam tortor lacus, ultrices eu purus sit amet, ullamcorper maximus lacus. Suspendisse in iaculis massa, in ullamcorper quam. Interdum et amet.
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
Articles
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio