Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Handle guest check-ins/outs, reservations, payments, and front desk duties.
13 hours ago
$20 - $20.5
Junior (1-3 years)
Full Time
Dana Point, California, United States
Onsite
Company Size
10,000 Employees
Service Specialisms
Vacation ownership development
Property management
Sales
Marketing
Resort operations
Customer service
Finance
Information technology
Sector Specialisms
Vacation Ownership Sales
Property Maintenance
Marketing
Recreation and Activities
Guest Services
Hospitality Sales
Contract Coordination
Real Estate Contracts
Role
Description
reservation entry
invoice processing
payment collection
safety boxes
request coordination
report typing
- Ensure every guest interaction is positive and memorable during check‑in/out and request handling
- Input and maintain reservation information in the computerized system
- Resolve unit availability issues and assist guests with reservations or changes
- Generate invoices and collect payments for rentals and merchandise
- Maintain safety deposit boxes
- Receive housekeeping and maintenance requests and coordinate with appropriate departments
- Restock front‑desk supplies and prepare arrival packets
- Provide information on local attractions and resort amenities
- Type correspondence and reports for management as needed
Requirements
english
customer service
front desk
cash handling
hospitality
multitasking
- Proficient English communication skills, both verbal and written
- Courteous, professional attitude when handling upset guests and difficult situations
- Flexible schedule ability to adapt to changes and cover shifts on short notice
- Strong multitasking and prioritization to meet organizational deadlines
- Minimum six months customer service experience
- Experience as a Front Desk or Guest Services Agent
- Ability to handle cash and credit‑card transactions
- Background in resort hospitality or related industry
Benefits
HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay. Come join the best team in all the land at Riviera Beach & Shores. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
We offer an excellent benefit package to our full‑time Team Members that includes medical, dental and vision insurance, a 401(k) plan, paid time off, and extraordinary travel benefits. Eligibility applies to all U.S. hourly Team Members not represented by a labor organization or subject to a collective bargaining agreement.
Reasonable accommodations are provided for individuals with disabilities throughout the job application, interview process, essential job functions, and benefit eligibility. Please contact us to request an accommodation.
- Competitive hourly base pay and positive team environment
- Daily pay available anytime before payday
- Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Generous paid time off and paid sick time
- Recognition programs and rewards
- Tuition reimbursement
- Learning and career advancement opportunities
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1992
Year Established
The company was founded as part of Hilton in this year.
2017
Year Became Standalone
The company became an independent entity from Hilton in this year.
- Offers premium vacation ownership experiences in sought-after destinations.
- Specializes in luxury resorts and timeshare opportunities for travelers worldwide.
- Has a global footprint, with resorts in major cities and scenic vacation destinations.
- Focuses on providing memorable vacation experiences with top-tier amenities and customer service.
- Notable for its innovative approach to vacation ownership, blending luxury with flexibility.
- Continues to expand, with plans for new resorts and growth in emerging markets.
Culture + Values
- Hospitality: The company culture emphasizes delivering outstanding experiences for guests and team members.
- Integrity: Employees are expected to act with honesty, transparency, and respect in all their actions.
- Innovation: The organization values creativity and new ideas as key drivers for improvement and growth.
- Ownership: Team members are encouraged to take responsibility for their actions and the outcomes of their work.
- Teamwork: Success is achieved through collaboration and mutual support among team members.
Environment + Sustainability
10% reduction
Energy Consumption
Energy consumption reduced per occupied room.
9% reduction
Water Consumption
Water consumption reduced per occupied room.
50% waste diversion
Waste Management
Many resorts achieve over 50% waste diversion rates.
Net zero by 2050
Carbon Emissions Target
Aimed to achieve net zero carbon emissions by 2050.
- Committed to reducing environmental impact through sustainability programs.
- Recognized for sustainable operations, including renewable energy and energy-efficient technologies.
Inclusion & Diversity
45% women
Leadership Diversity
Women make up almost half of leadership roles, reflecting the company's commitment to fostering an inclusive environment and meeting its diversity objectives.
- Has set a goal to increase diversity in leadership roles and ensure an inclusive culture.
- Promotes a culture of respect, inclusivity, and equal opportunity, supported by resources and programs for a diverse workforce.