Dispatcher

Description

• Strategically dispatch the right technician to the right job, leveraging a data-driven approach.
• Proactively communicate with clients to notify them of any delays, and reschedule appointments as necessary.
• Prioritize urgent service requests to ensure immediate customer and company needs are met.
• Participate in training so that you grow and develop as a professional.
• Monitor the location and status of all plumbers to ensure they arrive at their designated appointments on time.
• Update customers throughout the day on the technician’s progress.
• Record and report the service calls.
• Provide ongoing support to plumbers in the field, helping them with scheduling issues.
• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
• Proactively communicate with customers to manage expectations and provide appointment updates.
• Collaborate closely with the Customer Experience Manager to continuously refine and improve dispatching strategy.
• Complete all assigned administrative tasks in a timely and accurate fashion.
• Professionally engage with clients to understand their needs and address any issues or concerns.

Requirements

• Highly organized with exceptional follow-through abilities.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Strong geographical knowledge of Arlington Heights and surrounding areas.
• Exceptional attention to detail and ability to make data-driven decisions.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Ability to multitask and remain calm under pressure.
• 3+ years of experience in a dispatch or customer service role, preferably in a service-based industry.

Benefits

• 401k Plan with a 5% match
• Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
• Relaxed and fun atmosphere
• Competitive pay – $20-$35/hr. plus monthly bonuses
• Growth opportunities
• Work life balance – up to 2 weeks of PTO and holiday pay
• PAID TRAINING – Nexstar training, Service Titan training, PSP training

Training + Development

Interview process

Visa Sponsorship

Security clearance