Description

The role is set within a fast‑paced, collaborative and innovation‑driven environment where a hands‑on, energetic mindset is essential. The incumbent will drive excellence in maintenance service programs, manage contract scopes to meet deliverables on time, and oversee comprehensive facility, contract and procurement management with a focus on continuous improvement. Financial and KPI targets established by the Facility Manager must be achieved, aligning with Service Level Agreement expectations.

Key goals include establishing Standard Operating Procedures for soft services and ensuring site compliance, while promptly addressing system shortcomings and operational emergencies. Responsibilities span site operations management—inspecting outsourced services, managing supplies, and supporting 24/7 emergency calls—staff management—developing and mentoring direct reports—and vendor management—monitoring contracts, conducting reviews, and ensuring timely payments. Additional duties cover health and safety compliance, reporting, and initiatives to reduce utility costs and improve energy consumption.

• Manage outsourced service contracts and JLL personnel, ensuring quality and SLA compliance.
• Develop and enforce SOPs for soft services, monitor performance, and drive continuous improvement.
• Oversee vendor relationships, conduct regular reviews, and ensure timely payments.
• Maintain health, safety, fire, and crisis management compliance; conduct inductions for contractors.
• Lead staff development, succession planning, and training for non‑technical services.
• Track consumables, maintain inventory, and capture cost metrics for supplies.
• Compile MIS, produce monthly management reports, and support cost‑saving initiatives.
• Provide 24/7 on‑site emergency support and monitor GUTS ticket closures.

Requirements

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The ideal candidate holds a tertiary qualification in property, building or facilities management and has proven contract administration experience. Strong people skills, expertise in tendering, service improvement, occupational safety, and continuous improvement initiatives are required, along with solid PC literacy for daily activity management. Critical competencies include adherence to KPIs, implementation of best practices, and delivery of cost‑saving initiatives.

• Hold tertiary qualification in property/facilities management and contract administration experience.
• Demonstrate strong people, tendering, service improvement, and occupational safety expertise.
• Exhibit solid PC literacy and ability to manage daily activities across multiple systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance