Manager - Business Applications Operations

Description

• Ensure accurate synchronization and reporting between Vista and other business systems, maintaining data consistency and actionable insights across platforms.
• Conduct user training sessions, prepare manuals, and provide ongoing operational support to cinema, ticketing, and head office users to enhance efficiency and system utilization.
• Serve as the primary point of contact with Vista Entertainment and internal stakeholders, overseeing escalations, support tickets, and enhancement requests in line with business priorities.
• Oversee system configurations, pricing structures, promotions, and business rules setup within Vista modules to support both operational and marketing requirements.
• Manage and maintain the Vista Cinema systems, including POS, TMS, Head Office, Kiosk, and related modules, ensuring optimal performance, data integrity, and high system availability across all cinema locations.
• Implement monitoring and control measures, ensuring compliance with IT security standards, data protection policies, and internal audit requirements across all Vista systems and connected environments
• Lead the planning and execution of new Vista rollouts, upgrades, and integrations with third-party systems (e.g., payment gateways, loyalty programs, ERP) with minimal disruption to operations.

Requirements

• Strong understanding of application lifecycle management, UAT, system upgrades, and vendor coordination.
• ITIL certification (or equivalent ITSM framework) is a strong advantage
• Bachelor's degree in Information Technology, or a related field
• 5+ years of experience managing business applications

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance