Renewal Coordinator

Description

In this role you will manage all retention activities for an assigned portfolio, proactively contacting each customer in writing 120 days before renewal and re‑estimating contracts with current labor rates and hours. You will aim for a minimum 95 % renewal rate, prepare and lead monthly service contract renewal meetings, address customer concerns, and track renewal dates.

You will identify customer needs across fire alarm, sprinkler, and security systems, upsell additional products or services, and act as the primary point of contact building strong relationships with key departmental contacts. Collaboration with internal managers to improve service delivery, sharing status updates in weekly sales meetings, and meeting customers in person when required are also essential responsibilities.

• Proactively contact customers 120 days before contract renewal.
• Re‑estimate contracts using current labor rates and labor hours.
• Lead monthly service contract renewal meetings and follow up on actions.
• Address customer concerns and secure acceptance prior to renewal dates.
• Identify upsell opportunities across fire alarm, sprinkler, and security product lines.
• Serve as primary point of contact, building relationships with departmental contacts.
• Collaborate with internal managers to improve service delivery.
• Share 120‑day process status in weekly sales meetings.
• Meet customers in person as needed.

Requirements

The ideal candidate brings fire‑alarm, fire‑protection, or security industry knowledge, a bachelor’s degree (or equivalent education and experience), and experience in sales or customer service. Effective communication, presentation, negotiation skills, and a proactive, problem‑solving mindset are required.

• Possess fire alarm, fire protection, or security industry knowledge (preferred).
• Hold a bachelor’s degree or equivalent education and experience.
• Demonstrate sales or customer service experience, especially over‑the‑counter.
• Exhibit strong communication, presentation, and negotiation skills.
• Show proactive problem‑solving and competitive spirit.

Benefits

Sciens offers a competitive salary, paid time off, holidays, 401(k) matching, short‑ and long‑term disability, medical, dental, and vision plans, life insurance, professional development opportunities, and a tuition‑reimbursement program. The company values knowledgeable and skilled professionals who protect people and property through advanced life‑safety and security systems.

• Achieve at least a 95 % renewal rate.
• Receive competitive salary based on qualifications.
• Enjoy paid time off, holidays, and 401(k) matching.
• Access medical, dental, vision, short‑ and long‑term disability, and life insurance.
• Benefit from professional development and tuition reimbursement opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance