Operational Specialist - Income, Admin and Team Leader Supplement

Description

In this role you will ensure the out‑of‑hours Team Leader standby supplement operates smoothly and transparently. You will work closely with colleagues in Customer Service Delivery, People Services and Payroll to maintain robust, well‑governed end‑to‑end processes.

Key duties include managing supplement changes, maintaining rotas, analysing data for inconsistencies, and communicating updates to stakeholders. You will also support payroll calculations and contribute insights on overtime trends.

• Coordinate and administer Team Leader standby supplement changes, ensuring governance and accurate records.
• Maintain rotas, track staffing updates, and reflect changes in systems promptly.
• Analyse corporate data, cross‑check for issues or trends, and drive corrective actions.
• Communicate between Customer Service Delivery leadership and the Team Leader Supplement Admin Team, keeping transparent records.
• Perform payroll calculations for supplement payments and manage the Network Support Officer supplement scheme.
• Analyse overtime across CSD, identify trends and present insights to senior stakeholders.
• Provide flexible support to the wider team to enhance resilience when required.
• Handle sensitive and confidential information with discretion and attention to detail.

Requirements

We are looking for someone with strong organisational skills, experience in coordinating business processes, and confidence working with data. Proficiency in Excel, SharePoint and Power BI is essential, and experience with pay‑related administration is advantageous.

• Demonstrate a methodical, organisational approach to business processes.
• Proficient in Excel, SharePoint and Power BI; experience with Power Apps considered an advantage.
• Self‑motivated and enthusiastic, capable of managing workload independently.
• Experience in pay‑related administration or analysis is desirable.

Benefits

The role offers a supportive work‑life balance, including 38 days of holiday (with the option to purchase five additional days), flexible and hybrid working, a pension scheme, life assurance, an annual bonus and access to SW Splash rewards.

It is a Grade 6 position with a starting salary of £36,410, progressing up to £46,990 based on performance. Applications close on 21 January 2026; shortlisted candidates will prepare a data‑driven presentation for interview. The role requires residence in Scotland within three months of start.

Scottish Water values inclusion and diversity, encouraging applications from candidates who may not meet every criterion and offering adjustments for disabilities or life events. Pre‑employment checks are conducted by a third‑party, and drug‑and‑alcohol testing may apply.

• Offer 38 days of holiday (including public holidays) with the option to purchase five additional days.
• Provide paid volunteer time off and flexible, balanced hybrid working (half on‑site).
• Include a pension scheme, life assurance, annual bonus and access to SW Splash rewards.

Training + Development

Interview process

Visa Sponsorship

Security clearance