Customer Service Rep

Description

• Schedule delivery and reminder calls to customers.
• Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
• You will be expected to sit for long periods of time frequently.
• Follow-up on orders that are on backorders and processing customer orders accurately.
• Answer phones and greet clients as they enter the customer service area.
• Communicate with the warehouse department regarding order status in staged areas.
• Maintain an organized and efficient work area.
• Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
• Maintain professional appearance and attitude at all times.
• Ensure all customers receive excellent customer service.
• Organize and maintain the contractor area.
• Frequently spending extended periods of time on the phone with customers.
• Develop options and implement solutions
• Solve customer problems with a sense of urgency and accuracy.
• Call customers to communicate on order status and ETA’s.
• Liaison with outside sales reps. and managers.
• Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
• Complete projects or assignments as delegated by the supervisor.
• Scan all paperwork correctly (PO’s, confirmations, POD’s).

Requirements

• Think analytically
• Multitask in a fast-paced environment
• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
• Occasional lifting up to 50 lbs may be required.
• Ability to perform well in a detail oriented, fast paced environment.
• Maintain positive communication skills and process customer orders accurately.
• Solution oriented with exceptional follow through.
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.
• Communicate effectively
• Good basic math skills, (including ability to take accurate measurements)
• Attention to detail
• Proficient with Windows based computer applications.
• Excellent relationship selling/customer focused sales abilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance