Communications Officer

Description

As Communications Officer (Email) you’ll be at the heart of our team, helping us with planning, producing, and delivering engaging and effective e-comms and SMS that strengthen CIOB’s relationship with members, stakeholders, and wider audiences. You’ll ensure our electronic communications are timely, relevant, visually consistent with brand guidelines, and aligned with organisational priorities.

• Leading the development of email/SMS guidelines and best practice, ensuring they support our wider strategy.
• Taking the lead on CIOB’s email channel. Challenge and improve how we approach email communications, making sure our readers always get the best possible experience.
• Using data and audience insights to segment, personalise, and automate communications.
• Writing, editing, and producing emails that are clear, engaging, and accessible. Keeping up to date with trends in email, SMS, and digital communications, bringing fresh thinking to the team.
• Championing user experience in email; using metrics, A/B testing, and feedback to refine content, design, and delivery.
• Sourcing brand appropriate visuals and tailoring messages to different audiences, following accessibility standards and our own guidelines.

Requirements

• Hands-on experience creating email designs that are clear, user-friendly, and accessible to all audiences.
• Collaborative approach, with the ability to work well with colleagues across different teams.
• Knowledge of GDPR and good practice around email consent and data management.
• Experience of creating and delivering e-comms using tools such as Dotdigital, Mailchimp, or Campaign Monitor.
• A skilled and creative communications professional who has strong writing and editing skills with attention to accuracy and tone.

Benefits

o Private pension scheme with employer contributions and free pension advice.

Salary: £32,031 per year

o 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.

We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer.

o Enhanced family-friendly policies and life assurance.

o Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).

Working Hours: Full Time, 36 hours per week

o Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.

• Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.
• A Competitive Salary
• Development Opportunities: Learning and development tailored to your career growth.
• Generous Benefits Package:

Training + Development

Interview process

Visa Sponsorship

Security clearance