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Manager-Customer Quality-MPF-Chakan-Pune
Tk Elevator
Lead and manage claims adjusters for elevator-related claims, overseeing full claim lifecycle.
2d ago
Expert & Leadership (13+ years)
Full Time
Pune, Maharashtra, India
Office Full-Time
Company Size
50,000 Employees
Service Specialisms
Predictive Maintenance
Elevator Maintenance
Modernization
Digital Solutions
Technical Training
Sector Specialisms
Public Sector
K-12 Education
Higher Education
State & Local Government
Buildings
Residential
Commercial
Industrial
Role
What you would be doing
claims management
team leadership
investigations
compliance
kpi reporting
process optimization
- Oversee the entire claims lifecycle, from initial notice to resolution, ensuring timely and accurate processing of all claims related to elevator issues.
- Lead, mentor, and manage a team of claims adjusters and support staff, fostering a positive and high-performing work environment.
- Conduct thorough investigations into claims, gather documentation, and evaluate the extent of liability and damages based on policy provisions and technical assessments.
- Ensure all claims handling activities adhere to internal policies, industry standards, and relevant local and national regulatory requirements.
- Track key performance indicators (KPIs), analyze trends, and prepare reports for management to assess departmental performance and identify areas for improvement.
- Develop and implement strategies to enhance claims processing efficiency, reduce turnaround times, and incorporate best practices and digital tools.
- Liaise and collaborate with internal departments such as underwriting and legal, as well as external partners like insurance brokers and vendors, to resolve complex issues.
What you bring
mechanical eng
elevator systems
escalator systems
10+ years
claims management
communication
- Bachelor’s or Master’s degree in Mechanical Engineering
- Strong knowledge of elevator and escalator systems, including electrical, mechanical, and hydraulic systems.
- Possess or utilize in-depth technical knowledge of elevator and escalator systems to understand the nature of claims, including mechanical, electrical, and hydraulic components.
- Working experience of 10-12 years and at least 3 years in the similar Elevator or similar Industry.
- Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
- Excellent verbal and written communication skills for interacting with team members, clients, and other stakeholders.
- Experience in claims management, preferably within elevator industry.
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Interview process
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People also searched
Company
Overview
- Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
- Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
- With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
- Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
- The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
- A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
- The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.
- Be an entrepreneur
- Be honest and transparent
- Create an environment where future generations want to work
- Keep our people safe
- Make life easier for our customers
- Think for the whole
- Safety comes first
- Collaborative, appreciation, growth and entrepreneurship
- Transparency, openness and mutual appreciation
- Teamwork in a modern setting
- Ambitious, customer‑centric, driven, entrepreneurial, fast‑paced, impactful, innovative
- Appreciative, flexible, reliable, transparent, team‑oriented, open, multicultural
- Collaborative, diverse, global, successful, safe, rewarding, modern
53% Scope 1 & 2 Emissions Reduction
Committed Target
Committed to reduce absolute Scope 1 and 2 emissions by 53% by 2030 (base 2019).
23% Scope 3 Emissions Reduction
Target from Product Use
Committed to reduce absolute Scope 3 emissions from use-of-sold products by 23% by 2030 (base 2021).
68% Renewable Electricity
Global Consumption
68% of electricity consumed worldwide from renewable sources in 2022/23.
93% Renewable in Manufacturing
Energy Consumption in 2022/23
93% of electricity consumed in manufacturing from renewable sources in 2022/23.
- Aims to reach net-zero global emissions by 2050
- Reduced Scope 1 & 2 emissions by 24% by end of fiscal 2022/23 (base 2018/19)
- Committed to source 100% renewable electricity globally by 2030 and joined RE100
- 100% renewable electricity at Innovation & Qualification Center (Atlanta) since Feb 2022
- European factories (Spain, Germany) operating on 100% green electricity since early 2022
- 80% manufacturing centers ISO 14001-certified; ISO 50001 sites cover 82% of energy use
- Aim for zero-landfill waste in manufacturing by 2026
- IQC (Atlanta) and other facilities LEED Gold certified; embodied carbon reduced by 12% and water use cut ≈40%
- CDP A-List recognition for climate transparency (4 years in a row as of 2024)
30% Women
Senior Leadership Diversity
Target to increase women in senior leadership roles to 30% by 2025 from the current 20%.
130+ Nationalities
Global Workforce Representation
Employees from over 130 different nationalities, with top executives representing 20+ nationalities.
60% Certified
Employee Safety Standards
Employees work at sites certified to ISO 45001/OHSAS 18001 safety standards.
10 Safety Rules
Enhanced Safety Protocols
Implemented 10 global safety rules with a target to halve recordable cases by 2026/27 from 2021/22 baseline.
- Formal diversity, equity & inclusion pledge in place
- Employee-led growth: diversity, inclusion, fairness and respect enable full potential
- Signed Global Framework Agreement with Works Council and IndustriALL for fairness & respect
- First global employee survey conducted in 2020/21; internal newsletter rewarded idea generation
- Ethical standards: zero-tolerance compliance culture, transparent policies, Code of Conduct
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