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Guest Experience Ambassador
Faena
Greet guests, manage luggage, coordinate services, and ensure luxury experience.
8d ago
$27 - $27
Junior (1-3 years)
Full Time
Bronx, NY
Onsite
Company Size
1,000 Employees
Service Specialisms
Real estate development
Hotel operations
Spa and wellness
Cultural programming
Event management
Restaurant operations
Theater and live entertainment
Sector Specialisms
Hospitality
Luxury Hotels
Real Estate Development
Urban Design
Architecture
Culinary Concepts
Experiential Retail
Healing and Wellness
Role
What you would be doing
luggage handling
equipment maintenance
guest deliveries
room tours
request fulfillment
team coordination
- Assist with in-room tours or property tours as needed.
- Transport luggage and personal items to guest rooms promptly, ensuring accuracy and care.
- Provide an overview of room features, including in-room technology, and inform guests of hotel services and amenities.
- Observe and maintain guest confidentiality, safety, and security at all times.
- Maintain cleanliness, organization, and presentation in all guest-facing areas including the lobby, entryway, bell desk, and luggage storage.
- Secure and correctly tag stored luggage; manage storage and retrieval accurately.
- Practice teamwork, attend daily briefings, and support leadership with additional tasks as needed.
- Deliver items such as packages, flowers, gifts, amenities, food deliveries (ex: Uber Eats, GrubHub, etc.) and other special requests with care and discretion.
- Greet and engage guests upon arrival, offering a warm and professional welcome.
- Keep all service equipment, such as luggage carts, polished and in working condition.
- Support guest movements efficiently during check-in, check-out, room changes, and group arrivals.
- Coordinate effectively with Concierge, Guest Experience Agents, Housekeeping, and other departments to ensure guest requests are fulfilled.
- Respond swiftly to guest requests, including deliveries of packages, messages, amenities, and newspapers.
- Offer recommendations on hotel dining, spa, cultural offerings, and local attractions.
- Promote and embody Faena's values and brand presence—both within the hotel and out in the community
What you bring
heavy lifting
driver's license
hotel experience
guest service
nyc knowledge
elevator operation
- Flexible to work nights, weekends, holidays, and outdoor conditions as needed.
- Remain attentive and composed under pressure during peak times or guest transitions.
- Endure various physical movements throughout the work areas
- Ability to lift and carry luggage, packages, or other items up to 50 lbs, and stand or walk for extended periods.
- Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
- Minimum 1–2 years of experience in a luxury hotel, resort, or high-end residential setting.
- Valid driver’s license or valet experience a plus.
- Exceptional guest service skills with a warm, professional, and polished demeanor.
- Excellent communication, situational awareness, and ability to read guest cues.
- Strong knowledge of New York City geography, landmarks, and transportation options.
- Familiarity with Forbes 5-Star service standards and luxury etiquette.
- Comfortable operating elevators and assisting with mobility support devices.
- Proficient in English; multilingual preferred (especially Spanish/French).
- Ability to move safely in uneven terrain or in confined spaces
- Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to blend art, design, and luxury into every experience.
- A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
- The company has developed some of the most luxurious and artistic resorts worldwide.
- Known for its high-end properties, including hotels, residences, and commercial spaces.
- Specializes in creating immersive environments where architecture meets culture and luxury.
- Projects span across major global cities, focusing on luxury, art, and hospitality design.
- They consistently collaborate with renowned architects, artists, and designers.
- Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
- Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
- Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
- Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
- Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
- Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
- No publicly stated net-zero target date on official channels.
- No publicly available DEI strategy or gender statistics on official website or LinkedIn.
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