Customer Support Specialist

Description

• Assist with receiving product(s) in CRM Database and/or F&O
• Make outbound calls to customers to provide updates on installation and service status
• Process electronic credit card and check payments
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Provide support for PSG/CSC for assigned division(s)
• Schedule warranty appointments for the Service Department
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Enter and maintain all customer records and job-related information into CRM Database
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Support division(s) in Accounts Receivable collections and management
• Provide work orders to Service Measure Tech daily

Requirements

• High school diploma or GED equivalent
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent written and oral communication skills including phone skills
• Experience in the home improvement industry a plus
• Excellent work ethic, solid attendance record and attention to detail
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• 5 year’s customer support experience preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance