Train Dispatcher
Network Rail
Ensure safe, on-time train departures and provide excellent platform customer service.
11 days ago ago
£29,364 - £29,364
Junior (1-3 years)
Full Time
Birmingham, England, United Kingdom
Onsite
Company Size
40,000 Employees
Service Specialisms
Engineering
Construction
Asset management
Systems engineering
Design
Operations & Maintenance
Consulting
Project management
Sector Specialisms
Marketing
Human Resources
IT
Logistics
Project Management
Finance
Property
Legal
Role
What you would be doing
application screening
- Meet the required benchmark for application screening questions
What you bring
english
shift work
customer service
online test
people skills
- Must meet required online testing benchmark
- Able to work shifts including nights and weekends
- The ability to speak and write English fluently
- Good hearing and eyesight, with normal colour perception
- Excellent people skills – from listening and questioning, to building relationships
- A track record of providing first class customer service
- 28 days holiday entitlement (plus bank holidays)
- 5 days volunteer leave
- 75% discount on leisure travel
- A choice of contributory pension schemes
- A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
- My benefits – our discounted online shopping site
- 2 weeks paid reserve leave for our Armed Forces community
- Subsidies of up to 75% on rail and underground season tickets
Information not given or found
Interview process
- submit application via oracle with cv and pre‑screening questions.
- hiring manager reviews application after the closing date.
- successful candidates invited to an assessment centre on 1st or 2nd dec 2025 in birmingham.
Information not given or found
Security clearance- all offers are conditional upon satisfactory completion of pre‑employment checks.
- candidates must complete onboarding and medical checks.
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Company
Overview
20,000 miles of track
Rail Network Span
The extensive railway infrastructure it manages spans over 20,000 miles, ensuring connectivity across the UK.
30,000 bridges
Managed Structures
Operates and maintains over 30,000 bridges to ensure safe rail passage for trains and passengers.
- Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system.
- Ensures the safe passage of trains through its management of critical railway assets.
- Origins date back to 2002, when the rail infrastructure was brought into public ownership.
- Based in Milton Keynes, it is a crucial player in delivering major transportation projects.
- Typical projects include track renewal, station modernization, and large-scale electrification efforts.
- Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK.
- Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions.
- Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers.
- Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK.
- Committed to improving sustainability and reducing the environmental impact of rail transport.
- Safety first, always.
- We value people’s ideas, energy and drive.
- We are responsible, dependable and accountable.
- We are better together, we collaborate, share knowledge and support each other.
- We challenge ourselves to deliver outstanding performance.
- We are committed to doing the right thing.
50% Reduction
Carbon Emissions Target
The company aims to reduce its carbon emissions by half by 2025 compared to 2017 levels.
Net Zero 2050
Carbon Neutrality Goal
The company is committed to achieving net-zero carbon emissions by 2050.
- Increasing use of renewable energy across operations.
- Promoting low-carbon technologies, including electrification of rail networks.
- Investing in green innovation and sustainable rail infrastructure.
- Commitment to reducing waste, with a focus on reusing and recycling materials.
- Developing and implementing nature-based solutions to enhance biodiversity.
40% Women
Senior Leadership Target
Aiming for 40% of women in senior leadership roles by 2025 to achieve greater gender balance.
- Rolling out initiatives to support career progression for all employees, particularly women and ethnic minorities.
- Ongoing leadership development programs focused on building a more inclusive workplace.
- Increasing the representation of women in technical roles.
- Diversifying recruitment efforts, including targeting underrepresented groups.
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