Operations Resource Leader - TEB

Description

• Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Communicate with colleagues and guests to resolve problems and delegate requests for services.
• Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs. Services to be assigned include marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries to aircraft such as dry cleaning, catering, newspaper, ice and coffee. This position will require the performance of these services as well.
• Maintain accurate records on time worked and services performed, and reconcile data between software and online systems as needed.
• Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Follow emergency response procedures during critical events.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets.
• Review performance metrics and routinely improve the process of making optimal and effective task assignments.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Learn and understand base operations and how all teams contribute to the execution of a task.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
• Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to ensure service needs are met and that an exceptional guest experience is provided.

Requirements

• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Strong multi-tasking agility
• Confidence to resolve misunderstandings or conflicts professionally and promptly
• Ability to stay calm in a fast-paced, high-pressure environment
• Proficient in Microsoft suite applications
• Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
• Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services
• Understanding of time conversions (UTC/ local) for flight schedules
• Minimum of 18 years of age.
• Ability to work collaboratively across multi-functional teams
• Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management.
• Must be legally authorized to work in the jurisdiction of employment.
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
• Ability to foster a cooperative and respectful working environment under pressure
• Ability to adapt quickly to changing flight schedules or operational disruptions
• One year of experience in aviation ramp work, customer service or another related field
• High School Diploma or General Education Degree (GED).

Benefits

• Tuition reimbursement
• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Identity Theft and Legal Services
• Training and Development
• Paid time off
• Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Assistance Program (EAP) & Perks
• Flexible Spending Accounts
• Disability Insurance
• Paid Maternity Leave
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance