Southern Water
Private UK utility supplying drinking water and treating wastewater across southern England.
Manage smart meter data, support customers, and drive operational improvements.
23 days ago
£36,000
Entry-level, Junior (1-3 years)
Full Time
Worthing, England, United Kingdom
Hybrid
Company Size
2,092 Employees
Service Specialisms
Water Services
Wastewater Services
Sewage Treatment
Water Treatment
Infrastructure Maintenance
Leak Detection
Customer Support
Environmental Services
Sector Specialisms
Water Resources
Wastewater Networks
Sewer Services
Water Treatment
Water Filtration
Drinking Water Systems
Water Purification
Residential Water Services
Role
Description
data analysis
smart water
team collaboration
meter data
customer support
sustainability
- Analyse data to spot trends and drive performance improvements.
- Help shape the future of smart water operations through insight and innovation.
- Collaborate with internal teams and our Alternative Metering Service (AMS) Partner.
- Accurately process and manage smart meter exchange data.
- Support inbound customer queries and ensure smooth, timely resolutions.
- Help redefine how we serve our customers and protect our planet.
Requirements
communication
problem‑solving
data entry
microsoft office
customer service
utility sector
- Strong communication and problem-solving skills.
- Precision in data entry and validation.
- Proficiency in Microsoft Office and data processing tools.
- Experience in customer service, with bonus points for utility sector knowledge.
Benefits
- Enjoy opportunities for growth, collaboration, and innovation.
- Work with passionate teams and cutting-edge technology.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2.25 million
Customers Served
Serving 2.25 million customers since privatisation in 1989.
0.5 GL
Drinking Water Pumped
Pumps over 0.5 GL of drinking water daily.
£72m loss
Operating Loss
Experienced a £72 million operating loss in March 2024 due to rising costs.
- Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts.
- Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East.
- Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.
Culture + Values
- “Working differently” – using new technology and nature‑based solutions
- “Collaborating with community partners”
- “Showing leadership on key environmental issues”
- “Engaging with customers, stakeholders and partners to maximise opportunities”
Environment + Sustainability
24% by 2025
Renewable Energy Target
Target to generate 24% of own renewable energy by 2025.
75% by 2035
Storm Overflow Compliance
Aiming to achieve 75% compliance by 2035 to reduce storm overflow spills.
£7.8B Capital Plan
Environmental Investments
£7.8 billion capital plan from 2025-2030 focusing on new technology and nature-based solutions.
Three‑Star EPA
Environment Agency Rating
Aiming for a three-star Environment Agency rating by 2025 following a two-star rating in 2022.
- On track to generate own renewable energy and buying accredited renewable energy since 2021.
- Fleet electrification targets: cars/vans by 2035, HGVs via low-carbon fuels by 2040.
- Investing £1.5 billion in Clean Rivers & Seas to reduce storm overflow spills and achieve full compliance by 2050.
Inclusion & Diversity
- No publicly available strategic DEI goals or gender‑related statistics found