Guest Room Attendant | Jacksonville Beach Springhill Suites

Description

The position requires flexibility in scheduling, including weekends, holidays, and varied shifts. Team members handle guest complaints to ensure satisfaction, maintain quality and cleanliness standards, and observe all house, safety, housekeeping, and security procedures. They clean and service assigned guest rooms based on franchise and hotel standards, return and restock carts at shift end, and perform additional deep or seasonal cleaning as scheduled.

Additional duties include reporting any maintenance deficiencies, handling guest requests, and ensuring the confidentiality and security of all guest rooms. Employees may also be assigned other tasks as needed.

• Handle guest complaints to ensure satisfaction
• Maintain quality and cleanliness standards throughout daily assignments
• Observe house and safety rules, housekeeping and security procedures
• Clean and service assigned guest rooms according to franchise and hotel standards
• Return and restock cart at end of shift
• Perform deep cleaning and seasonal cleaning as scheduled
• Report maintenance deficiencies and handle guest requests
• Ensure confidentiality and security of guest rooms
• Communicate effectively with guests, management, and co‑workers
• Follow proper chemical handling procedures

Requirements

Qualifications include at least one year of cleaning experience, with hotel experience preferred, and the ability to communicate effectively with guests, management, and co‑workers. Knowledge of proper chemical handling is required, while bilingual English/Spanish skills and familiarity with local attractions are considered assets.

• Minimum one year cleaning experience; hotel experience preferred
• Bilingual English/Spanish is a plus
• Know local activities and attractions appropriate for clientele

Benefits

• Work flexible schedule, including weekends, holidays, and varied shifts

Training + Development

Interview process

Visa Sponsorship

Security clearance