Community Impact Coordinator/Resident Services

Description

• Welcome new residents and establish contact with existing residents to explain the Community Impact programming that is available
• Review and submit all billing and program reports required by funding sources, monitoring entities, POAH Communities, and POAH
• Establish goals for Community Impact programs, partnerships and outcomes. Utilize data to make continued progress towards goals
• Serve as liaison between property management and the tenant council, including attending regular meetings, incorporating tenant council events and initiatives into community outreach communications, and facilitating effective engagement between both parties
• Identify promising programs or opportunities for youth and families in the community
• Maintain all necessary information regarding services to residents in a confidential manner
• Support resident efforts in community building initiatives by organizing events, conducting door knocking visits and maintaining a presence in the community
• Coordinate the delivery of services with local human service providers, including on and off-site programs for residents
• Coordinate collection of data for annual resident survey, utilize data to understand resident needs and interests. Conduct formal and informal assessment of resident needs through other supplemental activities such as 1-1 meetings, door knocking and other community outreach.
• Communicate with residents by newsletter, flyer, bulletin board, etc to endure residents are informed of available resources and programs
• Develop and maintain relationships with local service providers that effectively assist residents in maintaining their tenancy and achieving individual and family goals
• Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms

Requirements

• Basic proficiency in the use of computers including Word, Outlook and Excel
• Ability to travel throughout the neighborhood and engage in door knocking efforts
• Previous experience in affordable housing preferred
• At least one year of experience in resident or social service programs
• Possess strong oral and written communication skills
• Must possess reliable means of transportation for local travel (two days a week)
• College degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
• Ability to work periodic overtime and flexible hours required, including weekends and evenings
• Fluent in Spanish with strong written and verbal communication skills preferred
• Ability to manage workflow to ensure quality and timeliness

Benefits

• Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
• Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
• Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching

Training + Development

Interview process

Visa Sponsorship

Security clearance