Customer Service Representative - Kendall Electric

Description

• Maintain records of customer interactions, transactions, comments, and complaints
• Acknowledge and resolving customer complaints
• Provide vendor portal assistance to customers
• Acquire basic product knowledge to assist customers and vendors
• Communicate with customers and vendors through various channels
• Respond promptly to customer inquiries
• Maintain a positive, empathetic, and professional attitude toward customers
• Participate in sales and product training sessions
• Process quotes in business system
• Communicating and coordinating with colleagues, as necessary

Requirements

• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
• Education: High school diploma or GED
• Ability to see, talk and hear
• Work Experience: Entry Level
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Problem Solving
• Organization Skills: Excellent work ethic, good verbal, and written communication skill
• Computer Skills: Proficiency in Microsoft Office
• Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force
• Ability to sit for 8 hours a day
• Travel: Occasional travel to branches or to business related functions such as training or seminars

Benefits

• Physical Environment: Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance