Customer Service Representative - Kendall Electric
Kendall Electric
Trusted electrical supply partner offering automation, control, switchgear, lighting for diverse industries.
Handle customer inquiries, orders and complaints, delivering service excellence.
6 days ago ago
Experienced (8-12 years)
Full Time
Grand Rapids, MI
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Electrical Services
Automation
Engineering
Construction Services
Project Management
Design
Sector Specialisms
Industrial
OEM
Construction
Manufacturing
Role
Description
record keeping
complaint resolution
vendor portal
quote processing
customer communication
sales training
Maintain records of customer interactions, transactions, comments, and complaints
Acknowledge and resolving customer complaints
Provide vendor portal assistance to customers
Acquire basic product knowledge to assist customers and vendors
Communicate with customers and vendors through various channels
Respond promptly to customer inquiries
Maintain a positive, empathetic, and professional attitude toward customers
Participate in sales and product training sessions
Process quotes in business system
Communicating and coordinating with colleagues, as necessary
Requirements
microsoft office
high school
entry level
customer service
communication
problem solving
Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
Education: High school diploma or GED
Ability to see, talk and hear
Work Experience: Entry Level
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Problem Solving
Organization Skills: Excellent work ethic, good verbal, and written communication skill
Computer Skills: Proficiency in Microsoft Office
Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force
Ability to sit for 8 hours a day
Travel: Occasional travel to branches or to business related functions such as training or seminars
Benefits
Physical Environment: Normal office environment
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1973
Year Founded
Established in 1973 as a single branch, the company has expanded into a leading electrical distributor.
Over 59 Locations
Network Reach
The company operates across over 59 locations, serving regions like the Midwest, Northeast, and Southeast.
Hundreds of Millions Annually
Annual Revenues
Financial success is reflected in annual revenues well into the hundreds of millions, showcasing consistent growth.
It champions 100% employee ownership, turning staff into motivated owner‑associates.
With robust relationships with top manufacturers, the firm delivers a wide portfolio: electrical, automation, control, switchgear, lighting, instrumentation, filtration, steam, pipe and fittings.
Typical engagements involve vendor‑managed inventory, digital commerce integration, design/build services, and on‑site project support.
Strategic acquisitions—like Galloup, Becker Electric Supply, J.O. Galloup, Merlo Energy, and Forberg Smith—have broadened its technical reach and geographic footprint.
Notably, its lighting showrooms not only supply decorative fixtures but also serve as community hubs in Northern Indiana and West Michigan.
A standout division, Relay & Power Systems, offers ISO‑registered engineering and manufacturing support for medium and high‑voltage power delivery.
Culture + Values
Financing and Operating the Future.
Driven to create a positive socio‑economic impact while building a better future through climate action.
Deep experience in infrastructure and equity markets, taking a long‑term approach while minimizing risk.
Provide take‑out finance to originators so developers and EPC contractors remain meaningfully involved throughout a project’s lifecycle.
Pay keen attention to contracts, performance and day‑to‑day operations once a project is built.
Environment + Sustainability
110 MW
Renewable Capacity
The company owns and operates renewable infrastructure that powers the equivalent of 16,000 homes and offsets 97,000 tons of carbon.
21 MW
Solar Projects Completion
Five new solar projects were completed in New York and New Hampshire, contributing to a cleaner energy grid.
75 Projects
Distributed Energy Projects
Operates 75 distributed clean-energy projects across seven states, totaling 112 MW of capacity.
22.7 MW
Solar Portfolio Sold
A significant solar portfolio was sold to CleanCapital, facilitating further investment in clean-energy initiatives.
Invests through $500 million in distributed infrastructure, deploying capital per project ranging from $0.5 million to $20 million.