General Manager

Description

A General Manager (on‑site) supervises the administrative support staff of the assigned Community Association and assists the lead General Manager with oversight of departments such as Food & Beverage, Facilities Maintenance, Custodial, Landscaping, and Lifestyle. The role acts as a liaison to the lead General Manager, residents, vendors, board members, committee members, and staff at the Associa Client Shared Service Center and branch office.

• Assist GM II/III in implementing Board policies, strategic initiatives, and association projects.
• Supervise all administrative staff at the community.
• Support employee hiring, training, supervision, and performance management.
• Prepare schedules and prioritize routine and special work projects.
• Assist with the annual budget.
• Administer community functions within the approved operating budget.
• Serve as liaison between the Board and residents to execute policies and address grievances.
• Act as liaison between the Board, legal counsel, and Board Advisory Committees.
• Understand the roles of the Association Board, General Manager, and homeowner request processes.
• Know company policies, procedures, and forms.

Requirements

• Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
• Proficient in business correspondence (grammar, structure, punctuation, spelling).
• Proficient in conflict resolution techniques.
• Demonstrate professional communication skills (phone, interpersonal, written, verbal).
• Self‑motivated, proactive, detail‑oriented, and a team player.
• Strong time‑management and prioritization abilities.
• Associate’s degree required; Bachelor’s degree preferred.
• 3–5 years of directly related or closely related experience.
• 3–5 years of Community Association experience.
• 0–3 years of management and/or supervisory experience.

Benefits

The position offers a salary range of $130,000 to $160,000 annually. Associa is an equal opportunity employer, and all qualified applicants will receive consideration without regard to protected characteristics.

Training + Development

Interview process

Visa Sponsorship

Security clearance