Tools & Accessories Sales Support II

Description

• Develop promotional and educational materials to communicate the value of pre-terminated assemblies to field customers
• Maintain Company confidentiality
• Streamline the assembly workflow—establish repeatable, efficient processes for quoting, scheduling, and production
• Serve as the primary point of contact and subject matter expert for all telecom assembly products (e.g., pre-terminated fiber panels, wall cabinets, preloaded enclosures, and similar configurations)
• Lead product lifecycle management from concept through delivery, ensuring all assemblies meet customer specifications, quality standards, and delivery timelines
• Maintain and improve documentation of existing assemblies, including bills of material (BOM), drawings, labeling, packaging, and testing procedures
• Collaborate with purchasing and warehouse teams to ensure consistent supply of components (fiber panels, adapter plates, pigtails, trays, labels, etc.) from key vendors such as AFL, OFS, Clearfield, Park Cables, and Corning
• Support the sales team with technical presentations, quotes, and design assistance for assembly projects
• Participate in Continuous Improvement Initiatives

Requirements

• Excellent written and verbal communication skills required
• Extremely detail oriented
• Must handle stress and deadlines well
• Demonstrated record of responsibility
• Technical aptitude for fiber optic products (panels, couplers, pigtails, adapter plates, etc.)
• Excellent cross-functional leadership skills
• Ability to train, motivate, and guide collaboration with other teams on product standards and procedures
• Bachelor’s Degree preferred
• High School Diploma or GED required
• Proven project management and organizational skills
• Requires sensitivity to cultural traditions and practices when dealing with foreign countries
• Proven ability to prioritize work and meet tight deadlines required
• Above average attention to detail required
• Minimum of two years industry specific or Customer Service required
• PC skills using spreadsheet, word processing, and other office management applications required
• Travel 0-40%
• Proficiency with ERP/CRM systems (NetSuite preferred), Excel, and quoting/configuration tools
• Two years successful experience in a related sales position preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance