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Lead Analyst, Retail Ops
Constellation
Lead analyst managing retail ops workflow, reporting, and process improvements.
6d ago
$84,600 - $94,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Houston, TX
Office Full-Time
Company Size
14,264 Employees
Service Specialisms
Energy Management
Renewable Energy
Sustainability Services
Energy Procurement
Electricity Supply
Natural Gas Supply
Energy Efficiency Solutions
Electric Vehicle Charging Infrastructure
Sector Specialisms
Fossil Fuel Generation
Nuclear Generation
Hydroelectric Generation
Qualifying Facilities
Marketing and Risk Management
Electric and Gas Retail Services
Generation and Consulting Services
Role
What you would be doing
problem solving
process automation
test scripts
data management
sox compliance
customer support
- Problem Solving and Issue Resolution (Problem Solving /Analytics): Exercise independent judgment and analytical abilities, leveraging subject matter expertise, to investigate discrepancies in work processes. Compare and evaluate alternatives, using discretion to select and execute appropriate course of action to fully resolve customer issues (such as courtesy credits), working with other functional teams and leveraging alternate technologies as needed.
- Projects, Improvements, and Innovation (Process Improvement/Projects): Proactively challenge the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions. Leverage subject matter expertise in working with project groups, Information Technology, and cross-functional teams for key deliverables. Identify and create business requirements based on changing business needs. Develop test scripts for business processes, system enhancements, and bug fixes as needed.
- Effectively communicate with, develop and maintain professional relationships with internal and external customers
- Comprehension/Adherence of Policies and Controls (Operational Excellence): Maintain an advanced understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed.
- Team Leadership and Team Development Support (Leads, Coaches and Engages Talent): Provide leadership and feedback to team members and champion teamwork across the functional team. Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives. Communicate functional team's progress, status and issues to management. Report targeted and obtained deliverables. Work strategically to identify the need for system or process changes and workload reallocation based on changing business needs and assign work to team members accordingly. Assist Manager to develop and implement team level plans addressing communication, leadership, technical skill training, and increasing industry knowledge.
- Cross Functional Communications (Operational Excellence) Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Initiate, support and promote change management activities. Interface with internal and/or external customers in handling and resolving inquiries as needed. Assist with indirect leadership responsibilities of team members in support of your leader through effective communication, peer development and/or coaching.
- Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
What you bring
sql
crm
microsoft office
edi
bachelor's
energy industry
- Works independently and as a team member
- years combination of education and relevant work experience.
- Ability to communicate effectively and professionally with internal and external parties as required
- Prior experience in the retail energy industry and/or regulated energy industry
- Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management
- Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access)
- Excellent attention to detail knowing others will depend on it being correct
- years work experience required
- Adapts to changing markets, systems, and processes
- Working knowledge of UDC/ISO market EDI transactions
- Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload
- Works in tight deadlines and shifting priorities but continues to be organized and methodical
- Can obtain and analyze data without supervision and can reason through complex scenarios to suggest course of action or remediation
- Prior experience in using CRM and/or Order-to-Cash workflow systems
- Advanced technical acumen in SQL, business applications and/or new technologies
- Bachelor's degree with 4
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
32 GW capacity
Energy Generation Capacity
Operates across nuclear, wind, solar, gas, and hydro power sources.
$26.6B deal
Calpine Acquisition
Significant investment to expand geographic reach and energy capacity.
10% carbon-free power
Clean Energy Contribution
Supplies a substantial portion of reliable, low-carbon energy in the U.S.
450% share growth
Stock Performance
Shares have seen remarkable growth since the spin-out in 2022.
- Reclaimed independence in 2022 to focus on clean-energy goals.
- Powers over 20 million U.S. homes and businesses with diverse energy sources.
- Restarted Three Mile Island Unit 1 with Microsoft's 20-year energy agreement.
- Provides retail energy services to ~2 million customers, including Fortune 100 companies.
- Safety and operational excellence are prioritized in every operation, ensuring reliable service 24/7, 365 days a year.
- Committed to continuous improvement and innovation, striving to be the best operators and deliver cutting-edge technology.
- Acting with integrity and accountability, valuing respect and trust in all interactions with colleagues, customers, and communities.
- Fostering a culture of respect, belonging, diversity, and inclusion, where all voices are heard and valued.
- Investing in education and training to drive positive change across America.
- Leading the transition to cleaner energy, championing resilient climate solutions for a sustainable future.
95% and 100% by 2030 and 2040
Carbon-Free electricity production
A commitment to achieving 95% carbon-free electricity generation by 2030 and fully carbon-free by 2040.
65% by 2030
Emissions reduction target
Aiming to reduce operations-driven emissions by 65% by 2030, with full elimination by 2040 through offsets.
30% by 2030
Methane emissions reduction
Targeting a 30% reduction in methane emissions by 2030, contributing to broader climate goals.
32,400 MW
Carbon-free energy capacity
A production capacity of 32,400 MW, capable of powering approximately 15 million homes annually.
- Produced 163 TWh zero-emission nuclear generation in 2021 (enough for ~14.9 million homes).
- As of end-2022, 100% of C&I customers received hourly, customer-specific GHG impact information.
- Developing roadmap with KPIs covering all Scope 1 and Scope 2 emissions.
- Commitment to engage key energy suppliers on GHG and climate adaptation strategies.
>5,000 members
Employee Resource Groups
The company has over 5,000 members across nine Employee Resource Groups (ERGs) with 67 chapters globally.
71% growth
ERG Summit Attendance
Employee Resource Group Summit attendance has increased by 71% year-over-year.
$1.25M grants
Powering Change Initiative
$1.25 million in grants provided to seven nonprofits for workforce development and upskilling in energy sectors.
15 universities
PowerEd Mentorship Program
Collaboration with 15 universities to build an early-career talent pipeline through mentorship initiatives.
- DEI mission centered on: respecting one another and creating belonging; attracting, retaining and advancing employees; integrating diversity as a core business imperative.
- Supplier Development & Engagement: inclusive supply chain with equal opportunity to small and local businesses.
- Equal-opportunity employer; non-discriminatory practices in recruitment and advancement.
- DEI Center of Excellence established to strengthen DEI commitments and employee/customer support.
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