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Contract Coordinator
Pennington Choices
Coordinate and support asbestos services operations, oversee client liaison, project planning, resource management, and training.
22d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Warrington, England, United Kingdom
Hybrid
Company Size
149 Employees
Service Specialisms
Property Consultancy
Fire Safety Management
Retrofit and Energy Services
Project Management and Cost Consultancy
Stock Condition Surveys
Asbestos Management
Damp and Mould Services
Technical Auditing
Sector Specialisms
Social Housing
NHS (Healthcare)
Rail
Retail
Education
Prisons
Community Facilities
Commercial
Role
What you would be doing
job status review
programme management
job close-down
survey scheduling
client management
resource management
- Operational Performance – you will review the job status of works for each client daily, ensuring that surveys are completed on time, samples analysed, and reports quality checked and issued within the required KPIs. You will also ensure that no-access properties have been notified to the client, handed back to them, and closed on the work management system. Exception reports will be provided to the Operations Manager. Weekly updates will be provided for clients with commentary on jobs completed, scheduled, to be scheduled, and properties to be returned to. You will attend monthly contract meetings to discuss performance with the client and prepare KPI reports prior to attending. You will check that each surveyor has their diary filled for the next few weeks, highlighting any issues to the Operations Manager and making sure that trainees are buddied up with mentors as required.
- Job close-down – you will ensure all jobs are closed efficiently at the end of the contract, with the works completed and invoiced.
- Programme Management – whilst property data will be uploaded by others, you will set the programme start and completion dates, monitoring that surveys and reports are delivered in accordance with pre-agreed programme timescales, contractual requirements, and the required level of quality. You will set up projects and maintain files, including shared folders.
- Monitoring the effectiveness of survey scheduling (undertaken by the scheduling team under the management of the Scheduling Team Leader).
- Colleague Relationship Management – you will work closely with the regional team, asbestos service team, and wider Pennington Choices team to foster positive working relationships, looking for ways to work smarter and deliver better outcomes for both clients and Pennington Choices.
- Attending monthly client meetings with the Operations Manager to present performance information.
- Commercial Performance – you will be fully aware of each contract and specification, ensuring that our services are delivered as required and highlighting any chargeable changes or additional services to client requirements to the Operations Manager. Sample audits of charges to clients will be required to ensure these are accurate, invoiced in a timely manner, and that rate increases have been accurately uploaded to our work management software. You will: ensure work does not commence without the required purchase order; arrange, check, and authorise travel expenses for in-house team members; and check associate invoices prior to payment. You will update the client portals daily/weekly/monthly as required by the contract.
- Customer Relationship Management – you will be the first point of day-to-day contact for clients, fostering positive, productive, and long-lasting relationships with them. You will deal with and take ownership of customer queries and complaints promptly and without ambiguity. Issues requiring technical or managerial input will be escalated without delay. You will provide status updates each week and performance information periodically as required by the contract. You will attend client meetings with the Operations Manager, present performance information, and maintain regular contact with clients.
- Internal reporting and job costing – working closely with the corporate finance team, you will review job costing data for your clients before reporting to the Operations Manager.
- Resource Management – You will book travel and hotel accommodation for surveyors as required and book meetings and training events in consultation with the regional Operations Manager.
- Leadership – you will lead by example and demonstrate the Pennington Choices values and a commitment to quality, consistency, and end-to-end service. You will take ownership of decision-making and delivering excellent customer service.
What you bring
client delivery
p405
interpersonal
alpha tracker
stress management
conflict resolution
- 1+ years’ experience in managing client delivery and an evidenced commitment to delighting internal and external customers.
- P405 (or commitment to achieving this in-house within 12 months).
- Strong interpersonal and communication skills (for example, demonstrated by A level or higher educational achievement).
- Proven IT skills (Microsoft Excel, Word, Outlook, and work management systems (preferably Alpha Tracker and/or TEAMS).
- Ability to remain calm under pressure, not defensive when challenged, can handle stress and the unexpected.
- Experience of dealing with conflict and seeing this as an opportunity to improve customer service, good at focused listening, and able to reach agreement and settle disputes equitably, identifying common ground and achieving co-operation with minimum noise.
- Project Management qualification or 1+ years’ evidence of successful PM experience.
- Additional leave for length of service up to 31 days each year
- Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
- Paid sick leave allowance each year
- Referral programme offering up to £2,000
- 26 days annual leave plus 8 Bank Holidays (pro rata)
- Opportunity to buy additional annual leave or sell surplus leave
- Enhanced maternity and paternity pay
- Regular company social events including an annual summer BBQ
- 37.5-hour working week
- Length of service reward
- Welcome goodie bag
- Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
- Regular Learning and Development opportunities
- Access to paid volunteering days in support of local charities/initiatives
- Competitive salary and transparent salary bands
- Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
- Access to an online platform providing employee discounts on hundreds of high street brands
- Enhanced employer pension contributions of 4% when you contribute 6%
- Training – you will be able to deliver training to ensure our clients are competent users of our client portal.
- Free eye tests and contribution towards new glasses/frames
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- satisfactory performance information, client feedback, sample audits of charges to clients
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Company
Overview
£16.4M Turnover
Annual Revenue
The company reported £16.4 million in revenue for FY 2023–24.
£7.4M Assets
Total Assets
The company held £7.4 million in total assets as of FY 2023–24.
£4.6M Net Assets
Net Asset Value
The company's net assets were valued at £4.6 million for FY 2023–24.
2010 Lab Expansion
Asbestos Testing Lab
Acquisition of an asbestos testing lab expanded the company's capabilities into hazardous materials analysis.
- Support social housing landlords, NHS trusts, schools, commercial clients, and rail organisations.
- Typical assignments include asbestos management, fire-safety surveys, and full building-safety consultancy.
- Delivered quantity and cost-consultancy for major healthcare projects, including Sheffield Children’s Hospital over several years.
- Technical auditing, energy-performance assessments, and stock-condition surveys are core repeat services.
- Often appointed to manage complex projects under COVID challenges, delivering on time and budget.
- Led by a senior team of directors with deep backgrounds in surveying, compliance, and public-sector services.
- Blends lab testing, field surveying, and consultancy under one roof—an unusual scope for its size.
- They are passionate about delivering high quality services to clients
- They are committed to providing practical and innovative solutions
- They have a passion for developing and nurturing relationships
- They work collaboratively and inclusively with their clients and colleagues
- They support personal and professional development
- They aim to exceed expectations and drive improvements
2030
Net Zero Commitment
Achieving net-zero carbon emissions.
- They aim to reduce the carbon footprint of their operations and business activities.
- They help clients with sustainability assessments and achieving their own carbon reduction goals.
- They focus on using resources efficiently and reducing waste.
- They provide solutions that prioritize energy efficiency and environmental performance.
50% Senior Leadership
Gender Equality in Leadership
Half of the senior leadership positions are held by women, promoting gender equality.
- We believe in creating an inclusive and diverse workplace.
- We aim to foster an environment where all employees feel respected and valued.
- Recruitment and development opportunities are accessible to all employees.
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