GTM Enablement Program Manager

Description

• Partner with the GTM Operations team, the DIO organization, Legal and bid management teams to conduct thorough needs analyses and define the enablement scope for new process launches, policy rollouts, or significant tool updates.
• Actively investigate, pilot, and deploy Generative AI and other advanced tools to accelerate the content development cycle (e.g., initial script drafting, knowledge article generation, quick simulation builds) and improve the personalization of learning delivery.
• Develop comprehensive, audience-specific learning paths and curriculum structures that effectively translate operational requirements into field capabilities.
• Coordinate all aspects of program launch, including scheduling training sessions, managing communications, work with the Enablement Services team on setting up tracking within the Learning Management System (LMS), and coordinating internal delivery resources.
• Analyze program data and reporting dashboards to provide actionable insights on program effectiveness and inform future design decisions.
• Manage post-launch feedback loops and content iteration, ensuring programs remain current and effective as operational standards evolve.
• Facilitate virtual and in-person training sessions as required, acting as a credible subject matter expert on the enabled operational topics.
• Manage the enablement lifecycle for multiple programs concurrently, ensuring alignment with project timelines and business readiness goals.
• Define and track enablement success metrics (e.g., adoption rates, usage compliance, knowledge retention, program satisfaction) aligned with the operational goals of the enabled systems or processes.
• Design and develop in partnership with Enablement Services, core enablement assets (e.g., job aids, training guides, presentations, knowledge checks) for field audiences, ensuring all content is accurate, clear, and focused on behavioral change.
• Act as the internal liaison with the Enablement Instructional Design Vendor Manager, clearly defining content needs and providing Subject Matter Expertise (SME) inputs to external agencies.

Requirements

• AI Fluency: Demonstrated ability to leverage current AI tools (e.g., GenAI platforms, content creation assistants) to improve the speed and quality of enablement deliverables.
• Soft Skills: Excellent written and verbal communication skills, including strong presentation and facilitation skills.
• Program Management: Demonstrated ability to manage complex programs end-to-end, involving multiple stakeholders, strict deadlines, and clear success metrics.
• Operational Enablement: Proven experience translating complex technical or operational concepts (systems, policies, or process changes) into simple, clear, and actionable learning content for a field audience.
• Technical Acumen: Familiarity with enterprise systems, particularly CRM (e.g., Salesforce), CPQ, or other sales/operational workflow tools.
• LMS/Authoring Tools: Hands-on experience with modern content authoring tools (e.g., Articulate Storyline/Rise) and familiarity with LMS administration and reporting.
• Experience: Minimum 3 years of experience in Sales Enablement, Learning & Development, or Program Management, preferably within a global, B2B technology environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance